Insight Telephone Agents

6 months ago


Newcastle upon Tyne, United Kingdom Explain Market Research Full time

**Insight Telephone Agents**

**Location**:The Core, Bath Lane, Newcastle Helix,

**Salary**: £12.00 per hour

**Guaranteed Hours Contracts - Minimum of 16 hours per week**

**Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). NB - **You will be required to work at least 2 evenings per week.**

**Who are we?**

Explain is an established market research agency based at The Core, set within Newcastle Helix and situated in the heart of Newcastle City Centre.

Our team is made up of leading qualitative and quantitative researchers, and a team of dedicated telephone researchers who operate in our Insight Hub Contact Centre based at the Core.

Explain is its **people**, and they are at the core of what we do and the valuable Insights we provide to our clients. We embrace the importance of collaboration, teamwork and celebrating our collective successes.

**The Role, typical tasks will include.**

Our in house qualitative and quantitative researchers will develop innovative telephone research-based questionnaires in line with client requirements. As Insight telephone agents, you will work on various projects and your primary responsibilities will be (not exhaustive):

- Making telephone calls to respondents through the completion of a scripted questionnaire in a professional and timely manner, maintaining set targets at all times.
- Recording all respondent comments ‘real time’ during the telephone call ensuring accurate reflection of discussion which supports further analysis and insight.
- To manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation and company procedures.
- Ensuring contact with respondents is professional and upholds Explain core brand values.

**What do we need from you**
- Previous experience in a customer facing role (Essential)
- Experience of delivering inbound or outbound telephone-based customer service work (Desirable)
- A strong communicator, who is self-motivated and passionate about delivering service excellence. (Essential)
- Educated to at least GCSE level, including English.
- Excellent written communication skills with the ability to reflect respondents’ comments accurately and succinctly (essential)
- Competent in the use of a PC with experience of using MS office tools such as outlook, word, and excel (essential)
- Flexible, adaptable with the ability to respond to change to meet targets (Essential)

**To Apply**

Explain Market Research is an equal opportunities employer.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.00 per hour

Expected hours: 16 - 37 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix - **Office Based Only** **Salary**: £12.00 per hour **Guaranteed Hours Contracts - Full & Part Time Shifts Required - Minimum 25 hours per week.** **Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm)...


  • Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £10.90 per hour 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). Please note, you will be required to work three to four evenings per week. **Who are we?** Explain is an established market...


  • Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £10.90 per hour **(Rising to £12.00 per hour from 01.04.24)** **Shifts**: 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). **Who are we?** Explain is an established market research agency based...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description:** Telephone Customer Support AgentWe are seeking a talented and experienced Telephone Customer Support Agent to join our team at Verisure Services (UK) Limited. The successful candidate will have excellent communication and interpersonal skills, as well as a strong ability to multitask and work under pressure.**Responsibilities:Provide...


  • Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time

    As a French Speaking Customer Service Advisor, you will be responsible for handling inbound calls from consumers and distributors in French and English, addressing customer enquiries via telephone and email, and providing quality advice and information to consumers and distributors.Our client is looking for a highly motivated and experienced individual who...

  • Enforcement Agent

    3 months ago


    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Title: Enforcement Agent Location: Newcastle Salary: £23,800 - £26,000 (OTE £50,000 - £75,000) The Role Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements. Customer service and empathy is key to the success of this role. Where a solution cannot be find you will...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Part-time Customer Booking Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: 9am-8pm, Part time Saturday and Sunday - 7 hour shift with a 45 minute paid break included **Holidays**: 29 days including bank holidays increases to...

  • Reservations Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom KE Hotels Full time

    We are looking for a passionate and attentive individual to join our Reservations team. Reporting to the Reservations Manager and Reservations Supervisor, you will play a key role in the smooth running of the hotel. **Key Responsibilities**: - Manage new and existing room reservations. - Monitor our booking channels for updates and messages from our...

  • Insight Office

    6 months ago


    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Officer **Job Title**: Insight Officer **Accountable to**: Associate Insight Director **Salary**: £23,500 per annum (pay award pending) **Location**: Newcastle City Centre **The Role** Explain is a growing market research agency based in the heart of Newcastle, delivering projects for clients nationally. Aligned to our continued growth we are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Inbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 3pm - 9pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Inbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 8am - 3pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Contact Centre Agent (Outbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday betwe 2pm until 9pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Outbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 9am - 6pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure...


  • Newcastle upon Tyne, United Kingdom FPSG Full time

    FPSG are pleased to offer multiple opportunities for Contact Centre Agents to join a growing Team of Call-handling Agents who deal with inbound calls exclusively for a major banking Client. The roles themselves are based on-site, in the Newcastle area, so please note that these are NOT remote working opportunities to be based from home, etc. The turnaround...

  • Customer Booking Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday shifts between 11am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service Verisure are...

  • Customer Booking Agent

    7 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...

  • Customer Booking Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Weekends)** **Location**: Newcastle, NE12 8BU **Salary**:£20,820.80 pro rata + uncapped commission **Working Hours**: 14 hours per week **Shift Pattern**: 7 hour shifts between 9am-8pm on Saturday and Sundays (45 minute paid break included) **Holidays**: 29 days pro rata including bank holidays increases to 31 days after 1...

  • Estate Agent

    7 months ago


    Staines-upon-Thames, United Kingdom The Chancellors Group of Estate Agents Ltd Full time

    This is a fantastic opportunity to join our Staines Branch as a Lettings Estate Agent. Previous Estate Agency experience is not essential as all training will be provided specifically tailored towards lettings and the current property market. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 30 hours per week** (paid for 35 as incentive)** **Shift Pattern**: Monday - Friday 3pm-9pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 30 hours per week** (paid for 35 as incentive)** **Shift Pattern**: Monday - Friday 3pm-9pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’...