![Northern Skills Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service
1 week ago
**What will the apprentice be doing?**: Online
- Replying to online sales channels customers with queries delt with by technicians
In store:
- Serving and talking to customers
- Providing product information and helping customers select products accordingly
- Selling & Up-selling products
- Operating the till
- Keeping areas clean and tidy
- Dealing with customer complaints and objections
- Booking in devices for repairs
- Contacting customers once items are ready for collection
- Assisting customers on the shop floor
Note: The premesis is in process of being moved over to Northallerton Highstreet.
**What training will the apprentice take and what qualification will the apprentice get at the end?**:
- Customer Service L2 apprenticeship standard:
- On and off the job training
- Day release at college/training centre (Middlesbrough)
**What is the expected career progression after this apprenticeship?**: There could be the possibility of a position becoming available upon successful completion of the apprenticeship. This entirely depends on the circumstances of the business at that time.
**SKILLS REQUIRED**:
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
**PERSONAL QUALITIES**:
- Initiative
- Patience
- Talkative
**QUALIFICATIONS REQUIRED**:
- GCSE or equivalent English & Maths (Grade 4+) essential
- Other Driving License (Grade PASS) desirable
**FUTURE PROSPECTS**:
- The company could depending on their circumstances have a position available upon completion of the apprenticeship program.
**REALITY CHECK**:
**NATIONAL MINIMUM WAGE**:
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