Customer Service Consultant

4 days ago

Northallerton, United Kingdom Skipton Building Society Full time

**Job Introduction**

If you arebrilliant with people and have an enquiring mind you have the opportunity tojoin something special. We’re looking for someone to join our team and becomeone of the faces of Skipton in your area. Skipton are the fourth largestbuilding society andwe are looking for a Customer Consultant.
This is a multi-site role within Northallerton and Bedale Branches.

**Main Responsibilities**

What you’ll do for our customers:
As a Customer Consultant,you’ll be engaging in conversations to find out our customers needs, providinginformation to customers about the full range of financial products andservices that we offer. By really listening to and getting to know ourcustomers you’llhelp them to review their circumstances and proactivelyidentify the most appropriate products to suit their needs, all the whileproviding a straightforward, helpful service that lets your enthusiasm shinethrough.
In our friendly working environment, you’ll play an important part in makingthe most of every conversation with every customer, face-to-face or over thephone. So, whether you’re promoting a new product or resolving a problem,you’ll always place our customers’needs at the heart of everything you do andprovide a first-class service every time.
This role will involve travelling between branches.

What qualities are we looking for?
- Being really passionate about delivering e
xceptional customer service
- Enjoy meeting new people and engaging in purposeful conversation
- Great listening skills
- Excellent teamwork skills
- Good attention to detail
- Excellent verbal and written communication skills
- Having a good level of organisational skills

**About Skipton Building Society**

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can onlybe successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key tothe delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyoneseeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discountvouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.

More information on our benefits can be found here

exual orientation or age

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