Customer Service Advisor

3 weeks ago


Northallerton, United Kingdom Sam Turner & Sons Full time

Sam Turner's are a Northallerton based family business with 4 stores across North Yorkshire and the Sourth Durham with a rapidly growing online presence. We sell a huge range of products to customers across the UK. Including toys, garden furniture, gardening products, garden machinery, clothing, tools, farm supplies and much more. We pride ourselves on offering outstanding customer service.

**Customer service advisor**

We are looking for a customer-focused, computer-savvy and friendly person to join our customer service team based at Northallerton, to learn about and specialise in looking after cusotmers interested in garden power products.

**About the business**: We are a Northallerton based family business with 4 stores around North Yorkshire and the North East plus an active online presence. We sell a huge range of products to customers across the UK. Including toys, garden furniture, gardening products, garden machinery, clothing, tools, farm supplies and much more. We pride ourselves on offering outstanding customer service.

In the role you would get to know our extensive range of products which will enable you to offer recommendations and support to our customers. You would be dealing with a variety of customer enquiries which will often involve liaising with other departments or stores, our local delivery team, and external partners (for example couriers). You will also be expected to support the department by providing help, guidance, and feedback to other members of the team. Sharing best practice and seeking out opportunities for continuous improvement in customer service.
- Be self-motivated
- Be customer focused
- Have excellent interpersonal skills
- Have good problem-solving skills
- Be efficient
- Have good time management skills
- Be able to communicate efficiently. Both written and verbally

**Benefits**
- Flexible hours if needed
- Staff discount in-store and in our cafe

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£23,500.00 per year

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location



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