Payments Co-ordinator
3 days ago
**Department**:
The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for delivering excellent customer service at all times to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.
**Role**:
To support the smooth and accurate running of the Payments office, processing payments from buyers and out to vendors in an accurate and timely manner whilst providing customer service excellence at all times. Likely to act as an informal resource for team members with less experience.
- Responsible for facilitating payments from customers by electronic fund transfer and/or direct debit ensuring that payments and bank transfers are allocated to customer accounts
- Checking of company bank accounts for payments received by telegraphic transfer
- Responsible for dealing with customer enquiries, both face to face and telephone, in line with Cox Automotive’s customer services excellence standards, escalating issues, concerns or queries as appropriate
- Ensure the auction system is kept up to date with timely and accurate information
- Responsible for ensuring after sales invoicing is completed, sundry invoices are raised and all information is accurate and correct, distributing invoices and taking payment as appropriate
- Responsible for adding delivery requests to invoices, preparing all paperwork, and releasing deliveries to transport when paid
**Skills**
- A keen eye for detail
- Strong administration skills
- Ability to work within rigid regulations and procedures.
- Excellent customer service and interpersonal skills.
- Strong communication skills both verbal and written.
STRICTLY NO AGENCIES PLEASE
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
INDAR
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