Group & Agency Reservations Co-ordinator

7 months ago


Leeds, United Kingdom Roomzzz Aparthotel Full time

We are proud of our brand, a growing group of aparthotels, all situated in prime locations near to the hustle and bustle of city life. An exciting opportunity has arisen to join our fantastic Head Office team located in **Leeds City Centre**

As Groups & Agency Reservations Co-ordinator you will form part of the Central Support Team and assist and support the Groups & Agency Reservations Manager. If you are passionate, driven and want to grow within an amazing Company then this role is the one for you

**Main Duties**:

- Converting enquiries including promoting Perkzzz, championing any sales lead opportunities.
- Co-ordinating all group & agency bookings full service, from enquiry to departure including associated admin - rooming lists, pro-forma, payment links, posting payments etc.
- Communicating with Sales & Revenue teams on availability & pricing to maximise bookings effectively.
- Escalating any feedback/barriers as appropriate to the wider central support team.
- Handling any agency partner & group booking questions as received.
- Taking ownership for daily task checklist completion.
- Providing support to the hotel teams as appropriate.
- Handling administrative tasks - payment posting from BACS, non-arrivals, no-show follow ups, 1 day and 7 day arrival checks.

**Skills & Experience**:

- Excellent attention to detail.
- Sales skills to maximise all reservation enquiries.
- Excellent organisational skills.
- Accountable and resilient.
- Able to work well under pressure.
- Must have customer relations experience.
- Professional and adaptable approach in any given situation, such as, resolving complaints.

**What we offer**:

- Company Training Program; Roomzzz Pazzzport.
- A stable, well established and friendly team.
- Group social events.
- Bike to Work Scheme
- High Street Discounts
- Be part of an award-winning Company
- Excellent Staff discount room rates (including friends and family)
- Free onsite parking & many more

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer relations: 1 year (preferred)
- Reservations: 1 year (preferred)

Work Location: In person


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