Player Communications Executive

2 months ago


Edinburgh, United Kingdom People's Postcode Lottery Full time

**Player Communications Executive**
- **Edinburgh City Centre, Permanent, Grade H**_

The Postcode Lottery raises funds for good causes. Together with our partners and everyone who participates in the lottery, our staff members all work towards creating a better, greener and more socially inclusive world. Would it make you proud to contribute towards this amazing mission as a Player Communications Executive? Join our international team at the Postcode Lottery Group in the Netherlands, Germany, Norway, the UK and Sweden

You will be joining the newly established Loyalty and Retention team as a Player Communications Executive. You will be passionate about providing players with outstanding service and communications at every touchpoint in their player journey. This role is key in supporting the team with their mission to engage and reward players, giving them a reason to keep playing as part of the Postcode Lottery family.
- Stefan Pearson, Retention Manager: “Postcode Lottery is a welcoming place to work and feels like a big family. I’ve made some life-long friends here. One of the most exciting things about Postcode Lottery is that anyone can contribute ideas and suggest new ways to work - it’s a genuinely collaborative environment.”_

**Your tasks**
- Support the Player Communications Manager across all player communication campaigns, including planning, preparing and monitoring creative briefs, copy and data, managing compliance approvals and print proofing
- Managing the Adobe sign-off process to ensure all player communications are approved by Compliance, and saving all assets in line with the risk management framework
- Daily liaison with our print agency partner and other suppliers where necessary to ensure current jobs are delivered accurately and on time
- Support with our non-cash prize campaigns: planning, version control, design and development of packaging and maintaining the schedules and all related admin
- Provide ad-hoc support to our non-cash prize category manager, including updating our Lotteryshop with new products, descriptions and images

**Your qualities**
- You can demonstrate experience of delivering customer communication campaigns as part of a marketing team
- Experience of working in loyalty and retention marketing is advantageous
- Exceptional eye for detail particularly for proofing and version control
- Strong organisational and self-management skills
- Proven ability to build relationships across the business and work collaboratively
- Ability to manage multiple priorities at once and meet tight deadlines

**Benefits of working with us**:

- You will receive a competitive salary, join an excellent pension scheme and benefit from private medical care.
- We have a strong culture of learning and development. Our Lottery Academy offers an extensive range of training programmes and courses. There are also many career opportunities in the UK and abroad.
- We enjoy working with one another. We regularly arrange social activities and organise our Christmas breakfast at the end of the year, a date that everyone looks forward to, where we look back proudly at what we’ve achieved together.
- Your wellbeing is important to us. That’s why we offer a variety of options including an inhouse gym, with an optional weekly massage, and access to mental health support services.
- You’re regularly involved in the work carried out by the charities thanks to the funds we raise for them. This includes volunteering, project visits, presentations in our seminar space, and an invite to the annual Gala event attended by the organisations we support.

**Your future department**

The Loyalty & retention team is a new department at People’s Postcode Lottery, bringing together colleagues from across the business who work on initiatives for existing lottery players. Together our main goal is to keep players playing from the moment they sign up, reducing cancellation rates to support the continued growth of the business. Nothing sums it up better than our team manifesto:

- Players are the bedrock of People’s Postcode Lottery and together we make a difference. We’re the team for our players and we will do our best to communicate with them as individuals, engaging and rewarding them, to give them a reason to keep playing as part of the Postcode Lottery family._

**Your future employer**:
The Postcode Lottery Group is an international organisation with a social purpose. We set up and run lotteries to raise funds for a fairer, greener, healthier world.

Our players win prizes together with their neighbors and raise money for charity together - it’s a win-win

Postcode Lottery players have now raised over €12 billion for thousands of charities since 1989. We’re the 3rd largest private charity donor in the world.

Every day, more than 1,500 team members in Great Britain, the Netherlands, Sweden, Germany and Norway are helping to raise €2.3 million for charity partners.

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