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Community Manager

3 months ago

Edinburgh, United Kingdom Build A Rocket Boy Full time
DescriptionAs our new Community Manager, you will focus on the end-to-end community experience to ensure a fun, rewarding, secure and positive environment for our players. 
This will include connecting the dots from Player Engagement to Safety.   

This is a permanent role, ideally based in Edinburgh; although, for the right candidate, we would consider hiring someone remotely in the UK or Hungary.  
Key ResponsibilitiesPlayer Engagement & Management: 
  • Execute the global community strategy on EVERYWHERE. 
  • Regularly engage with and manage our global community. 
  • Support and contribute to community building and growth content and activities. 
  • Provide community insights and understanding to help drive decision making at Build A Rocket Boy.
  • Host and facilitate live streams and live Discord discussions and sessions with the community and our developers. 
  • Develop and enforce community guidelines to foster a safe and respectful environment across all player touchpoints. 
Player Moderation: 
  • Bridge the gap from community to support channels, addressing and redirecting concerns to the right channels. 
  • Identify key community discussions and topics that require documentation and FAQs, and brief to the support team. 
  • Monitor and analyse community sentiment in addition to other Studio reports, to identify trends and areas for improvement in player contact point.  
Trust & Safety: 
  • In the interim for a six-month period, support the onboarding of external partners with the following responsibilities: 
    • Oversee content moderation efforts, including the development and implementation of moderation policies and guidelines. 
    • Conduct regular reviews of moderation practices and outcomes to ensure consistency and fairness. 
    • Implement and manage tools and features such as mute, block, and report functions to empower users to protect themselves. 
  • Conduct quarterly policy reviews and incorporate community feedback to continuously improve safety measures. 

Requirements
  • 5+ years of experience in community management, or online safety, in gaming or entertainment fields. 
  • Fluency in English language.  
  • Strong understanding of online harassment, cyberbullying, and other safety issues. 
  • Ability to seek out the information and answers needed from teams across the studio 
  • Ability to work independently and collaboratively in a fast-paced environment. 
  • Experience with content moderation tools and practices. 
  • Experience creating safe and inclusive online communities.
  • Interest in online gaming behaviours and triggers. 
  • Experience working in the gaming industry. 
  • Familiarity with legal and regulatory requirements related to online safety. 
  • Proficiency in multiple languages. 


BenefitsOur Global Benefits & Perks
  • Unlimited coaching & therapy — with Oliva, to support your mental health
  • Stock Options — everyone owns a piece of our success
  • Compassionate Leave — regardless of who it is, whether you’ve miscarried, or a lost a pet, you don’t need to tell us why
  • Caregiver Leave — up to 5 days each year to support your loved ones
  • Pension scheme — to finance those golden years
  • Socials — office & remote events, play sessions and company-wide parties
  • And even more benefits based on your location

If you’re based in the UK
  • 29 Annual Leave + 3 bank holidays - we’re flexible with most bank holidays so you can use the time to celebrate what’s important to you
  • Long Service Days - 2 extra days added on your 2nd & 4th anniversaries with us.
  • Private Medical Insurance - full cover with AXA
  • Healthcare Cash Plan - Level 3 cover with Medicash
  • Enhanced Family Leave after 2 years' service - Primary caregivers; 13 weeks full pay, 13 weeks half pay, Secondary caregivers; 2 weeks full pay
  • Cycle2Work Scheme - lease a bike through us and save on tax too
  • Electric Car Charging - electric car charging at our Port office in Edinburgh, Scotland.
Build A Rocket Boy is an independent game developer, headquartered in Edinburgh Scotland, with operations in Budapest Hungary, the Netherlands, France, and California USA. Led by game developer Leslie Benzies, Build A Rocket Boy’s team includes hundreds of the industry’s brightest development talents with the shared vision to create new and innovative entertainment experiences. Build A Rocket Boy’s first project is EVERYWHERE – a new multi-world game experience that blurs the line between reality and the digital world.