Retention Executive

3 months ago

Edinburgh, United Kingdom People's Postcode Lottery Full time

**Retention Executive**
- **Edinburgh City Centre, Permanent, Grade H**_

The Postcode Lottery raises funds for good causes. Together with our partners and everyone who participates in the lottery, our staff members all work towards creating a better, greener and more socially inclusive world. Would it make you proud to contribute towards this amazing mission as a Player Communications Executive? Join our international team at the Postcode Lottery Group in the Netherlands, Germany, Norway, the UK and Sweden

You will be joining the newly established Loyalty and Retention team as a Retention Executive. You will support the Retention Manager to develop and deliver a loyalty strategy designed to engage, reward and excite players, to keep them playing for as long as possible. You will be passionate about providing players with an outstanding player experience, delivering campaigns that support the business to keep player churn low.
- Fiona Parkinson, Player Communications Manager: “The Loyalty and Retention team are friendly, supportive and passionate about finding ways to keep players playing People’s Postcode Lottery. With a new focus on retention within the business, we are working with even greater dedication and energy to deliver a set of exciting initiatives that will retain and reward our players.”_

**Your tasks**
- Support the Retention Manager with the delivery of the Loyalty strategy including day to day management of third-party agency partners.
- Brief key internal stakeholders for retention campaigns including creative and data, managing compliance approvals and print proofing as required.
- Support the retention manager in the delivery and maintenance of the e-gaming programme, including management of weekly draws and possible use of CMS to make any required updates.
- Work with the internal Insights team to produce retention campaign reports for distribution to key business stakeholders.
- With the support of the retention manager, liaise with key charity department contacts on procurement of charity led opportunities.

**Your qualities**
- You must have strong communication skills and be comfortable presenting ideas or results to a wide audience including Internal and External parties at varying levels.
- Demonstrable experience in distilling and summarising information for management and key stakeholders. Report writing for the business is key.
- Strong organisational and self-management skills
- Proven ability to build relationships across the business, working collaboratively.
- Should enjoy working in a small team, be goal-orientated and work well under pressure.

**Benefits of working with us**:

- You will receive a competitive salary, join an excellent pension scheme and benefit from private medical care.
- We have a strong culture of learning and development. Our Lottery Academy offers an extensive range of training programmes and courses. There are also many career opportunities in the UK and abroad.
- We enjoy working with one another. We regularly arrange social activities and organise our Christmas breakfast at the end of the year, a date that everyone looks forward to, where we look back proudly at what we’ve achieved together.
- Your wellbeing is important to us. That’s why we offer a variety of options including an inhouse gym, with an optional weekly massage, and access to mental health support services.
- You’re regularly involved in the work carried out by the charities thanks to the funds we raise for them. This includes volunteering, project visits, presentations in our seminar space, and an invite to the annual Gala event attended by the organisations we support.

**Your future department**

The Loyalty & retention team is a new department at People’s Postcode Lottery, bringing together colleagues from across the business who work on initiatives for existing lottery players. Together our main goal is to keep players playing from the moment they sign up, reducing cancellation rates to support the continued growth of the business. Nothing sums it up better than our team manifesto:

- Players are the bedrock of People’s Postcode Lottery and together we make a difference. We’re the team for our players and we will do our best to communicate with them as individuals, engaging and rewarding them, to give them a reason to keep playing as part of the Postcode Lottery family._

**Your future employer**:
The Postcode Lottery Group is an international organisation with a social purpose. We set up and run lotteries to raise funds for a fairer, greener, healthier world.

Our players win prizes together with their neighbors and raise money for charity together - it’s a win-win

Postcode Lottery players have now raised over €12 billion for thousands of charities since 1989. We’re the 3rd largest private charity donor in the world.

Every day, more than 1,500 team members in Great Britain, the Netherlands, Sweden, Germany and Norway are helping to raise €2.3 mil

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