1st Line Technical Support

2 weeks ago


York, United Kingdom PPL Training Full time

Location
- **England, York**
- Job Type**Temporary**

***
- Salary
- **£22,755**
- Expiration date
- **23rd March 2024**
- Date posted
- **Posted 1 month ago**
- Important Information
- **Holiday entitlement is 22 days plus bank holidays - this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.**

**1st Line Technical Support (12 Month Contract)**:
**Company Profile**:
This company is a leading UK training provider offering courses in M&E Safe Systems of Work, Electrical Installations, Legionella training and more. They are seeking an enthusiastic and passionate person to join their Digital team. A variety of projects with a small team allows team members to get involved and make a real difference in the company.

**Key Responsibilities**:

- Capturing, managing and completing IT support tickets
- Answering phone and providing support (can be remote desktop support)
- Research/Quoting/Ordering of IT equipment
- Updating and maintenance of IT equipment and networks
- Drop-off/Pick-up of equipment and supplies for multiple-departments
- Fault finding and diagnostics
- Hardware maintenance & upgrades
- Managing user accounts across various systems
- QA Testing of new systems

**Skills & Experience**:

- Good communication skills; both verbal and written
- Extremely organised
- Experience in Windows & Mac OS
- Knowledge of Unix/Linux is preferable
- Ability to research problems independently and offer solutions
- Clean driving licence

**Overview of The Role**:
Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break.

Role to be based at their York Head Office. Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order.

Holiday entitlement is 22 days plus bank holidays - this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.

Tagged as: IT, IT Support, training


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