2nd Line Service Desk Analyst

3 weeks ago


York, United Kingdom Searchability Full time

**2nd Line Service Desk Analyst**

We are company based in York, who are looking for an enthusiastic and focused 2nd Line IT Service Desk Analyst to join our IT Service Desk team. This role is a great opportunity for someone who is very passionate about developing within an IT support environmentwhile delivering excellent customer service.
- Salary - 30k
- Based - York & Hybrid working
- UK based ONLY
- Windows Server/Office 365/Active Directory

**Role Overview**
- The 2nd Line Service Desk role will involve managing a high volume of incidents, working efficiently to tight SLAs while providing an exceptional level of customer service and always maintaining professionalism. As an escalation point for junior membersof the Service Desk team, you will be using your fantastic understanding of IT, great communication and administration skills to resolve the majority of problems efficiently.

**Role Benefits**
- Competitive salary
- Bonus after 6 months
- Great life insurance
- Company matched pension scheme
- Hybrid working

**Role Requirements**
- Technical experience on a Service Desk (minimum 2 years)
- Working in large scale environments
- Experience working to and reporting against SLAs
- Windows 10 support in a domain environment
- Hardware & peripherals troubleshooting & support
- Software troubleshooting & support
- Active Directory administration
- Understanding of TCP/IP networks
- Microsoft Office 2016 Suite
- VPN troubleshooting

**Desirables**
- Active Directory knowledge of DHCP/DNS/Group Policy
- Virtualisation (VMWare)
- Supporting users on Exchange 2016 or above
- Windows Server 2012/2016/2019
- Azure Active Directory basic administration
- Experience with VoIP telephony
- Mobile Device Management (Intune, IBM MaaS360)
- Anti-Virus (Sophos)

What happens next?



  • York, United Kingdom Hiscox Full time

    Job Type: Permanent Build a brilliant future with Hiscox Agile Practice Lead Hybrid Location: London / York Introduction The Service Desk 2nd Line Team Leader within Hiscox is required to manage and support the Service Desk team (2nd Line) and ensure their performance and development is in line with Hiscox expectations. You will ensure IT service...


  • York, United Kingdom Concept Resourcing Full time

    Job Title: Service Desk Analyst - First Line SupportLocation: YorkSalary: £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and second-level...

  • Service Desk Analyst

    3 weeks ago


    York, North Yorkshire, United Kingdom Concept Resourcing Full time

    Job Title: Service Desk Analyst - First Line Support Location: York Salary: £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and...

  • Service Desk Analyst

    3 weeks ago


    York, North Yorkshire, United Kingdom Hays Full time

    1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE FT OFFICE BASED Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with...

  • Service Desk Analyst

    3 weeks ago


    York, North Yorkshire, United Kingdom Hays Full time

    1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE FT OFFICE BASED Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with...


  • York, United Kingdom Concept Resourcing Full time

    **Service Desk Shift Manager** **£30,000 - £35,000 plus excellent benefits** **Fully Remote - once a month in office** **York, North Yorkshire** A Service Desk Shift Manager is needed to lead this brilliant team at this well-established company with nearly 30 years of IT industry experience. This is a growing technology business and you will be...


  • York, North Yorkshire, United Kingdom Concept Resourcing Full time

    Job Title: Service Desk Analyst - First Line Support Location: York Salary: £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and...


  • York, United Kingdom Certus Recruitment Group Full time

    Service Desk EngineerYork23-25k Package + Great Benefits  Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening...

  • Service Desk Manager

    1 month ago


    York, North Yorkshire, United Kingdom Simpson Associates Full time

    We're adding a new and exciting role to our team - which will give you the chance to work with a breadth of well-known customers. As Service Desk Manager you will be responsible for the quality and responsiveness of our service desk. Our service desk covers Microsoft Data Analytics, Cognos Analytics and Planning Analytics solutions. You will be a key...

  • Service Desk Manager

    1 month ago


    York, North Yorkshire, United Kingdom Simpson Associates Full time

    We're adding a new and exciting role to our team - which will give you the chance to work with a breadth of well-known customers. As Service Desk Manager you will be responsible for the quality and responsiveness of our service desk. Our service desk covers Microsoft Data Analytics, Cognos Analytics and Planning Analytics solutions. You will be a key...

  • Desktop Engineer

    2 days ago


    York, North Yorkshire, United Kingdom FDS, A DXC Technology Company Full time

    We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers. This is a full-time permanent on-site position based in...

  • Desktop Engineer

    5 days ago


    York, North Yorkshire, United Kingdom FDS, A DXC Technology Company Full time

    We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers. This is a full-time permanent on-site position based in...

  • Desktop Engineer

    2 days ago


    York, North Yorkshire, United Kingdom FDS, A DXC Technology Company Full time

    We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers. This is a full-time permanent on-site position based in...

  • Desktop Engineer

    4 days ago


    York, North Yorkshire, United Kingdom FDS, A DXC Technology Company Full time

    We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers. This is a full-time permanent on-site position based in...

  • 1st Line Helpdesk

    1 month ago


    York, United Kingdom Searchability Full time

    **Helpdesk Analyst - 1st Line / Windows Server / Networking** **WE ARE A LEADING PROFESSIONAL SERVICES BUSINESS LOOKING FOR A 1st LINE HELPDESK ANALYST TO JOIN OUR TEAM AND SUPPORT THE USERS AT OUR OFFICES ACROSS THE UK** - 1st Line Support Analyst - Based in York, easily commutable by car - Microsoft tech stack - Windows Server, Office365, Exchange, Active...

  • IT Field Engineer

    3 days ago


    York, United Kingdom Cerco Remote Work Freelance Full time

    Freelance/ Contracted Field Engineer Competitive rates of pay If you have some previous IT support experience and are looking for some field engineering opportunities, we would love to hear from you. We are currently recruiting I.T Field Engineers to work at various sites around York. About You: This role will be largely field based and will often require...


  • York, United Kingdom Onebright Full time

    Onebright is the personalised mental healthcare company building a brighter way to provide life-changing support for people around the world. We work with everyone from insurance providers and companies to GPs and individuals to get people the support they need to feel better. We are looking to add additional expertise to our Projects and Transformation Team...


  • York, United Kingdom Onebright Full time

    Onebright is the personalised mental healthcare company building a brighter way to provide life-changing support for people around the world. We work with everyone from insurance providers and companies to GPs and individuals to get people the support they need to feel better. We are looking to add additional expertise to our Projects and Transformation...

  • SOC Analyst

    5 days ago


    York, United Kingdom Ice Recruitment Limited Full time

    SOC Analyst (Security Operations Centre Analyst)Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Based in York£45k-£55k (dependent on experience)THIS ROLE IS OFFICE BASED FOR 4 DAYS PER WEEKOur ClientPart of a global group and has won many accolades and awards in the CRN world. Their...

  • SOC Analyst

    6 days ago


    York, United Kingdom Ice Recruitment Limited Full time

    SOC Analyst (Security Operations Centre Analyst)Based in York£45k-£55k (dependent on experience)THIS ROLE IS OFFICE BASED FOR 4 DAYS PER WEEKOur ClientPart of a global group and has won many accolades and awards in the CRN world. Their offering is focused around Datacenter, Security and Managed Services.Why join?Our client are a forward thinking company,...