Service Desk Analyst

2 weeks ago


York North Yorkshire, United Kingdom Hays Full time

1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT
SERVICE DESK ANALYST - 1ST LINE
FT OFFICE BASED

Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system.

Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support.

Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems / service statuses.

CORE SKILLS - Knowledge of Operating Systems (MS Windows), Active Directory, Laptop support, experience with a Service Desk tool such as ServiceNow, previous IT / 1st Line support knowledge, excellent communication skills - both written and verbal.

This position is full-time in the York Office.


  • Service Desk Analyst

    2 weeks ago


    York, North Yorkshire, United Kingdom Concept Resourcing Full time

    Job Title: Service Desk Analyst - First Line Support Location: York Salary: £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and...

  • Service Desk Analyst

    20 hours ago


    Northallerton, North Yorkshire, United Kingdom Reed Technology Full time

    IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar.Please make an application promptly if you are a good match for this role due to high levels of interest. The Role My client is looking for an...

  • Service Desk Analyst

    3 weeks ago


    York, United Kingdom Concept Resourcing Full time

    Job Title: Service Desk Analyst - First Line Support Location: York Salary: £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and...


  • York, North Yorkshire, United Kingdom Concept Resourcing Full time

    Job Title: Service Desk Analyst - First Line Support Location: York Salary: £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and...

  • Service Desk Analyst

    12 hours ago


    Northallerton, Yorkshire, United Kingdom Reed Technology Full time

    IT Service Desk Analyst Leeming BarRate £15-20 per hour - INSIDE IR356 Month ContractAn IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar.Please make an application promptly if you are a good match for this role due to high levels of interest. The Role My client is looking for an individual who...

  • Service Desk Analyst

    20 hours ago


    Doncaster, South Yorkshire, United Kingdom TBA Group Full time

    Job Description Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will...

  • Service Desk Analyst

    2 weeks ago


    Doncaster, South Yorkshire, United Kingdom TBA Group Full time

    Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will be responsible...

  • Service Desk Analyst

    2 weeks ago


    Doncaster, South Yorkshire, United Kingdom TBA Group Full time

    Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will be responsible...


  • Northallerton, North Yorkshire, United Kingdom Reed Technology Full time

    IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar.The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows /...

  • Service Desk Manager

    1 month ago


    York, North Yorkshire, United Kingdom Simpson Associates Full time

    We're adding a new and exciting role to our team - which will give you the chance to work with a breadth of well-known customers. As Service Desk Manager you will be responsible for the quality and responsiveness of our service desk. Our service desk covers Microsoft Data Analytics, Cognos Analytics and Planning Analytics solutions. You will be a key...


  • York, North Yorkshire, United Kingdom Careeraddict Full time

    Join to apply for the Service Desk Manager role at CareerAddict 4 days ago Be among the first 25 applicants Join to apply for the Service Desk Manager role at CareerAddict Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is...

  • Service Desk Manager

    1 month ago


    York, North Yorkshire, United Kingdom Simpson Associates Full time

    We're adding a new and exciting role to our team - which will give you the chance to work with a breadth of well-known customers. As Service Desk Manager you will be responsible for the quality and responsiveness of our service desk. Our service desk covers Microsoft Data Analytics, Cognos Analytics and Planning Analytics solutions. You will be a key...

  • IT Support Analyst

    6 days ago


    Malton, North Yorkshire, United Kingdom Principal IT Full time

    IT Support Analyst - Malton - £26,000 to £28,000 Principal IT are working with a business based in Grimsby which have offices across the full of the UK and Europe. They are currently on the lookout for an IT Support Analyst to join them on a permanent basis. As part of this role you will be responsible for managing and advancing the service and support...

  • Service Desk Agent

    2 weeks ago


    Wakefield, West Yorkshire, United Kingdom Project People Full time

    Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our...

  • Service Desk Agent

    2 weeks ago


    Wakefield, West Yorkshire, United Kingdom Project People Full time

    Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our...


  • Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full time

    Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or...


  • Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full time

    Service Desk Support Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any...


  • Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full time

    Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or...


  • Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full time

    Service Desk AdministratorFrom £25,000, negotiableWe are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or...


  • Castlecary, North Lanarkshire, United Kingdom Realise Recruitment Full time

    Service Desk Support AdministratorFrom £25,000, negotiableWe are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems...