Service Desk Analyst

2 weeks ago


Doncaster South Yorkshire, United Kingdom TBA Group Full time
Job Description

Service Desk Analyst

TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster .

As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.

Please note; although we offer hybrid / flexible working - you will be required to come to the office at least 3 days per fortnight, so someone within commuting distance to Doncaster is required. This role provides cover over an extended day; the working hours will be 05:30 – 14:00 and 08:30 – 17:00 in weekly rotation.

Key Responsibilities of a Service Desk Analyst;

  • Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.
  • Triage, diagnose and troubleshoot issues, guiding clients through solutions or escalating to the appropriate team when necessary
  • Manage customer liaison, pro-active feedback and customer queries from ticket creation to resolution
  • Log calls in the Service Desk call logging system
  • Flag common issues for problem investigation and resolution and linking recurring Incidents to open problems
  • Daily/weekly monitoring checks on customer systems

Required Key skills and Experience

  • Excellent communication skills, both verbal and written, with a customer-centric approach
  • Some technical knowledge in the following areas :- MS O/S, MS Office Suite, application support
  • Strong problem-solving skills and ability to think critically under pressure
  • Organizational skills
  • Time management
  • Exposure to ITIL practices
  • Ability to work independently and as part of a team in a fast-paced environment
  • Customer focused
  • Good problem-solving skills

Desirable

  • Previous experience in a technical support role, preferably in a software company.
  • Knowledge of MS SQL an advantage

What we offer

  • Salary: £negotiable, depending on skills and experience
  • 33 days annual leave (includes 8 Bank Holidays)
  • Private medical with BUPA
  • 6% Contributory Pension Scheme
  • Hybrid working
  • Excellent working environment

So, if this sounds exciting - why not come and join us as a Service Desk Analyst.


  • Service Desk Analyst

    4 weeks ago


    Doncaster, South Yorkshire, United Kingdom TBA Group Full time

    Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will be responsible...

  • Service Desk Analyst

    4 weeks ago


    Doncaster, South Yorkshire, United Kingdom TBA Group Full time

    Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will be responsible...

  • Service Desk Analyst

    2 weeks ago


    Northallerton, North Yorkshire, United Kingdom Service Care Solutions Full time

    Service Care Solutions are looking for a Service Desk Analyst to work within the North Yorkshire Police on a temp to perm contract basis. Location: Northallerton Job role/responsibilities: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting...


  • Rotherham, South Yorkshire, United Kingdom Exemplar Health Care Full time €23,690

    IT Service Desk AnalystWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst (1st line) Position:IT Service Desk Analyst (1st line)Be one of the first applicants, read the complete overview of the role...

  • Service Desk Analyst

    4 weeks ago


    Doncaster, United Kingdom TBA Leicester Ltd Full time

    Service Desk AnalystTBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit aService Desk Analyston a permanent basis inDoncaster.As aService Desk Analystyou will be responsible for providing...

  • Service Desk Analyst

    3 weeks ago


    Doncaster, United Kingdom TBA Group Full time

    Job DescriptionService Desk AnalystTBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster.As a Service Desk Analyst you will be responsible...

  • Service Desk Analyst

    4 weeks ago


    Doncaster, United Kingdom TBA Group Full time

    Service Desk AnalystTBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster. As a Service Desk Analyst you will be responsible for providing...

  • Service Desk Analyst

    4 weeks ago


    Doncaster, United Kingdom TBA Group Full time

    Service Desk AnalystCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a...

  • Service Desk Analyst

    4 weeks ago


    Doncaster, United Kingdom TBA Group Full time

    Service Desk AnalystTBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster. As a Service Desk Analyst you will be responsible for providing...

  • Service Desk Analyst

    4 weeks ago


    Doncaster, United Kingdom TBA Group Full time

    Service Desk AnalystTBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster. As a Service Desk Analyst you will be responsible for providing...

  • Service Desk Analyst

    4 weeks ago


    Doncaster, United Kingdom TBA Group Full time

    Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in Doncaster . As a Service Desk Analyst you will be responsible for...

  • Service Desk Analyst

    2 weeks ago


    Doncaster, United Kingdom TBA Group Full time

    Service Desk AnalystCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a...


  • South West London, South East, United Kingdom The Fortune Group (Recruitment) Limited Full time

    The Fortune Group our recruiting for an IT Service Desk Analyst working in a hybrid role with a South West London office.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Suitable IT Service Desk Analyst will be technically competent with the ability to liaise with high level clients and able to work...


  • Rotherham, Yorkshire, United Kingdom Exemplar Health Care Full time

    IT Service Desk AnalystWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.IT Service Desk Analyst (1st line)Position:IT Service Desk Analyst (1st line)Be one of the first applicants, read the complete overview of the role below,...


  • Camberley, South East, United Kingdom Telent Technology Services Ltd Full time

    Service Desk AnalystBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Office Location: Camberley Surrey (Office based role)Working pattern: Monday-Friday, 37.5 hoursJob type: Full time, PermanentRef: (00)610Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to...


  • Hessle, East Yorkshire, United Kingdom Blue Pelican Group Full time €23,499

    IT Service Desk Analyst Ensure all your application information is up to date and in order before applying for this opportunity. Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber...


  • Reading, South East, United Kingdom Proactive Appointments Limited Full time

    Service Desk AnalystIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.You will be rewarded with a good salary, as well as a brilliant benefits package including...


  • Havant, South East, United Kingdom JAM Recruitment Ltd Full time

    Would you like to join a market leading organisation? Due to continued investment, this global business is currently looking for a Service Desk Analyst to support their existing team in Havant (fully onsite) on an initial 6 month contract. Please note that this role will involve 12 hour shifts including nights and weekends, every day of the week 365 days per...


  • Northallerton, North Yorkshire, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions are looking for a Service Desk Analyst to work within the North Yorkshire Police on a temp to perm contract basis. As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is...


  • Doncaster, United Kingdom DFS Furniture Ltd Full time

    As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being part of a...