Service Desk Shift Manager

2 months ago


York, United Kingdom Concept Resourcing Full time

**Service Desk Shift Manager**

**£30,000 - £35,000 plus excellent benefits**

**Fully Remote - once a month in office**

**York, North Yorkshire**

A Service Desk Shift Manager is needed to lead this brilliant team at this well-established company with nearly 30 years of IT industry experience.

This is a growing technology business and you will be managing and developing a team of service desk analysts. Ensuring they are delivering high quality customer service to both internal and external customers.

You will report to the Service Desk Manager.

Requirements and Responsibilities:

- 1 year minimum of Line management (essential)
- Previous experience of managing a team's SLAs and KPIs
- Technical service desk background (essential)
- Awareness of ITIL methodologies and best practice (essential)
- Good working knowledge of Microsoft Word, Excel and Outlook
- Excellent time management and attention detail
- Have a passion for Tech

This is a fantastic opportunity for a Service Desk Shift Manager to develop within a continuously growing organisation.

**Service Desk Shift Manager**

**£30,000 - £35,000 plus excellent benefits**

**Fully Remote - once a month in office**

**York, North Yorkshire



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