Front Desk Receptionist

5 months ago

York, United Kingdom MyHealth Group, York Full time

GP Receptionist - 33 hours per week

**JOB PURPOSE**

To participate in the administrative function necessary to provide excellent care for patients and to contribute to the Practice goal of delivering the _best _customer service for our patients. To work in a team across the range of reception functions and work in co-operation with existing staff and management to gain an insight into Practice policies and procedures. The highest levels of confidentiality must always be maintained.

**MAIN DUTIES**

1. To professionally and confidentially support patients and clinicians to ensure a high standard and efficient service.

2. Book patients into appointments discreetly and accurately by collection and recording of patient data

3. Follow practice Standard Operating Procedures (SOPs) to ensure the safe issuing of prescriptions

5. Handle patient queries and chase responses from GPs

6. Keep the reception area clean and tidy, making sure the area is hazard free i.e. chairs are placed against the wall

7. Manage the patient information on the notice boards and ensure information is current and tidy

8. Support patients to use the BP pod if required

9. Manage patient expectations and deliver an appropriate service

10. Assist and support other staff, both clinical and non-clinical in the day to day running of the hub and reception areas

11. Make appointments for patients and answer patient queries

12. Answer internal and external phone calls in a prompt and professional manner

13. Assisting in keeping clinical rooms well stocked and organised at regular intervals

14. Management of the patients medical record and support the medical staff in undertaking necessary actions

15. Undertake daily tasks as allocated by your line manager

16. Inputting data to the patients record in accordance with guidance

17. Handling monies in line with company policies

18. Adhering to relevant SOP’s

19. Dealing with enquiries flowed to the Patient Services team in professional and appropriate manner.

20. Filing, archiving and appropriate storage of patients records and other confidential information

21. All other tasks associated with Health Care administration

22. Accessing, retrieving and storing patients paper records as per instruction from Data Quality

23. Distribute pre-prepared medications to dispensing patients as per Dispensers instructions

24. Ensure security checks are made for patients before providing information or supplies, such as prescriptions

25. Restock admin and stationary supplies to ensure they are kept available

26. To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.

27. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

28. To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals

29. To assist the Team Leader and Operations Manager with all clerical and administrative duties as required.

30. To receive and dispatch mail and carry out any actions as requested by doctors.

31. Such other duties as may reasonably be delegated.**Front Desk Receptionist**

**MyHealth Group, York** is a leading, nationally recognized provider of a wide range of services to students and families. We are a group of highly skilled, dedicated, and passionate individuals who are committed to serving the needs of our clients in their quest to provide a home-like environment for their children. **We are seeking to hire a Front Desk Receptionist to join our team**

**The Front Desk Receptionist will be responsible for providing administrative support to the pediatricians’ team and patients visiting York, North Yorkshire**.

**Duties and Responsibilities**:

- Greet patients and visitors warmly and efficiently by name
- Answer the telephone in a professional manner and return messages in a timely manner.
- Verify patient information upon arrival and verify patient history during intake process.
- Collects patient payments, completes insurance verification, and ensures that all patients have adequate insurance coverage.
- Maintains office cleanliness by vacuuming, dusting, sweeping, cleaning windows, wiping down tables, etc.
- Maintains office supply inventory by ordering supplies when necessary; coordinates distribution of supplies; maintains inventory of office supplies; tracks usage of supplies; ensures proper use of supplies; reports any issues with use or condition of equipment; reports shortages or shortages with replacement parts.
- Maintains office supply inventory by ordering supplies when necessary; coordinates distribution of supplies; ensures proper use of supplies; reports any issues with use or condition of equipment; reports shortages or shortages with replacement parts.
- Maintains contact lists, schedules appointments, prepares business cards and other documents as needed.
- Other duties as assigned.

**Qualifications**:

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