Desktop Engineer

2 weeks ago

York North Yorkshire, United Kingdom FDS, A DXC Technology Company Full time

We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers.
This is a full-time permanent on-site position based in York, working 37.5 hours a week, Monday - Friday, 09:00 - 17:00.

Our client's site is located in the city centre with good access to public transport links, shops and city centre parking, limited on site parking is also available.

As a Desktop Engineer your role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering:
~ Windows operating system – all related issues
~ Office 365 /2019 – all related issues
~ Portable Devices experiences for SIM configuration, how-to questions
~ on eyes software issues (IOS, Android, and Windows)
~ cabling and port patching
~ Previous experience in an IT support organisation covering:
~ Windows 10
~365/Office and applications inc Outlook
~ with network fault troubleshooting
~ with network printer installs and configuration
~ with remote tools to control end user devices
~ understanding of ITIL incident management
~ This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

benefits including, private medical and health insurance, basic cover paid by employer
eye test vouchers
pension scheme
days holiday rising by 1 day per year to max 25
to purchase / sell additional holiday
Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

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