Desktop Engineer

2 weeks ago

York, United Kingdom FDS, A DXC Technology Company Full time

We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers.


This is a full-time permanent on-site position based in York, working 37.5 hours a week, Monday - Friday, 09:00 - 17:00.


Our client's site is located in the city centre with good access to public transport links, shops and city centre parking, limited on site parking is also available.


Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.


As a Desktop Engineer your role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering:

  • Windows operating system – all related issues
  • AD Management
  • Management for laptops/desktops and mobile devices
  • Office 365 /2019 – all related issues
  • related issues (Standard & Non-Standard)
  • and nonstandard HW Devices (inc peripherals like monitors, label printers, etc)
  • & Portable Devices experiences for SIM configuration, how-to questions
  • on eyes software issues (IOS, Android, and Windows)
  • cabling and port patching
  • Hands and Eyes for other support teams
  • of end users laptops


What we're looking for:

  • interpersonal communication skills
  • experience in either a Tech Bar (Walk in Centre) or direct end user desk side support


Previous experience in an IT support organisation covering:

  • Windows 10
  • 365/Office and applications inc Outlook
  • Active Directory
  • hardware knowledge, laptop keyboards, memory, hard drives
  • with network fault troubleshooting
  • with network printer installs and configuration
  • with remote tools to control end user devices
  • understanding of ITIL incident management
  • to work independently (but still part of a larger team)


Desirable skills / qualifications:

  • or current SC security clearance desirable
  • license with own transport as there may be requirements to support other sites

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.


As an FDS Employee you will benefit from:

  • benefits including, private medical and health insurance, basic cover paid by employer
  • eye test vouchers
  • pension scheme
  • protection after 6 months’ service should you be off work due to serious illness
  • days holiday rising by 1 day per year to max 25
  • to purchase / sell additional holiday
  • insurance
  • Assistance Programme, free confidential advice covering a range of areas including mental health and financial support


Apply now for consideration


By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.

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