![Deliveroo](https://media.trabajo.org/img/noimg.jpg)
Rider Engagement Associate
1 month ago
**The Team**
**At Deliveroo, it is our mission to build the definitive food company. In order to do that, we're building a company where everyone can belong, grow and do the best work of their lives.**:
**The Rider Engagement team sits within the UKI Operations department and is focused on improving the experience of our riders, restaurants and customers through obtaining, understanding and acting on rider feedback and insights.**:
**The Role**
As a Rider Engagement Associate you'll spend your time meeting with and talking to riders - whether that's at events or on the phone. You'll be helping them understand the best ways to work with Deliveroo and collecting feedback about how we can improve all parts of the rider experience.
You'll be getting to the root of the interactions between riders, restaurants and customers by holding events and focus groups with riders, calling riders to understand their point of view, and building relationships with riders across the UK and Ireland.
Specifically, your role will involve the following responsibilities and you will need to:
- Monitor rider sentiment and operational metrics across UK & Ireland, report and contribute to a strategy for engagement
- Run in person events with riders in the United Kingdom and Ireland
- Work closely with stakeholders and external partners to launch key rider engagement projects in various markets
- Report on the effectiveness of rider events and engagement initiatives against KPIs, and share rider feedback with internal stakeholders to drive future engagement priorities
- Plan and execute rider events across United Kingdom and Ireland, gathering rider feedback and ensuring riders have the knowledge and support to complete deliveries safely
- Own initiatives from ideation to completion, implementing innovative campaigns to increase rider engagement and retention while testing and learning to optimise existing programs
- Build relationships with external stakeholders, including local councils and authorities to find opportunities to improve rider frustrations through collaborative engagement efforts
**Requirements**:
- Bachelor degree or equivalent working experience in relevant positions
- A self-starter attitude that's able to quickly adapt to changing processes and priorities
- Ability to influence and work with multiple internal and external stakeholders
- Strong written and verbal communication skills
- A proven ability to organise successful events
- An empathetic attitude: you know how to listen and collect feedback effectively
- Strong organisation skills and experience running events and/or focus groups
- Willing and be able to travel regularly for rider events and meetings across the United Kingdom and Ireland
**Please note this role requires travel across UK&I and you will be offsite for an average of 3 days a week**
**Why Deliveroo?**
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
**Benefits and Diversity**
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
-
Rider Engagement Associate
2 months ago
London, United Kingdom Deliveroo Full timeDeliverooDeliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations...
-
Rider Content Associate
3 months ago
London, United Kingdom Deliveroo Full time**Why Deliveroo?** When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and...
-
Senior Rider Content Associate
3 months ago
London, United Kingdom Deliveroo Full time**Why Deliveroo?** When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and...
-
Rider Engagement Specialist
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to bring the community to your doorstep. As we pursue innovation and expansion, we are seeking a skilled individual to join our Rider Operations Team.About the PositionExamine data and refine processes...
-
Rider Engagement Specialist
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to bring the community to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Operations Team.About the PositionEvaluate data and...
-
Rider Engagement Specialist
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to deliver the neighborhood experience right to your doorstep. As we pursue innovation and expansion, we are in search of a skilled individual to become a part of our Rider Operations Team.About the...
-
Rider Engagement Specialist
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeRider Operations Specialist at DeliverooDeliveroo is committed to revolutionizing the way we shop and dine, linking consumers, restaurants, shops, and riders to deliver the neighborhood experience right to your doorstep. As we pursue innovation and expansion, we are seeking a skilled individual to become a part of our Rider Operations Team.About the...
-
Operations Associate, Rider Onboarding
2 months ago
London, United Kingdom Deliveroo Full timeOur mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, as they want...
-
Finance Administrator
3 months ago
London, United Kingdom Rider Levett Bucknall Full timeVacancy Salary - **£Competitive** - Vacancy Location - **London** - This is a _permanent_, _full time_ vacancy_. _ **THE VACANCY** **Title**: Finance Administrator **Location**: London **Reporting to**: Finance Manager **Overview of Role**: We are currently recruiting for an experienced and highly motivated Finance Administrator to join our vibrant...
-
Motorbike Courier/delivery Rider
3 months ago
London, United Kingdom ITH Pharma Full time**Motorbike Courier/Delivery Rider** **Premier Park** **Salary - £32054.00 per annum** **The Company** ITH Pharma specialises in the provision of Parenteral Nutrition, chemotherapy and CIVAS. Our team provides flexible services with batch and bespoke items for adults, paediatrics and neonates to both NHS and private hospitals. **The Role** As a...
-
Rider Specialist
3 days ago
London, Greater London, United Kingdom Zoomo Full timeRider Specialist**About the Role**As a Rider Specialist at Zoomo, you will be the face of our brand, providing exceptional customer service and promoting our light electric vehicle rental options. You will contribute to a positive store atmosphere and support store operations, including stock management and customer data management.**Key...
-
Senior Client Operations Associate
4 months ago
London, United Kingdom Deliveroo Full time**THE ROLE** We're looking for a talented person to join the Rider Services Center department, a bustling and vibrant team who help riders get out on the road and support them once they're there. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities. Reporting into the Rider Services Performance...
-
Team Secretary
3 months ago
London, United Kingdom Rider Levett Bucknall Full timeVacancy Salary - **£Competitive** - Vacancy Location - **London** - This is a _permanent_, _full time_ vacancy_. _ **THE VACANCY** **Title**: Team Secretary **Location**: London **Reporting to**: Partner, Head of Carbon & Energy This is a key role supporting the Partners, providing an efficient and responsive level of support and managing their time. The...
-
Motorbike Emergency Alarm Response Rider
3 months ago
London, United Kingdom Banham Full time**Calling all Motorbike Riders in Kent!** How would you like a job where you are only working half the year but get paid for a full year, can take a three-week holiday but only use one week of annual leave, and get to ride an excellent quality motorbike, whilst working for a Market Leading Company - to top it all the role also offers a great work-life...
-
Motorbike Emergency Alarm Response Rider
3 months ago
London, United Kingdom Banham Full time**Calling all Motorbike Riders in London!** How would you like a job where you are only working half the year but get paid for a full year, can take a three-week holiday but only use one week of annual leave, and get to ride an excellent quality motorbike, whilst working for a Market Leading Company - to top it all the role also offers a great work-life...
-
Motorbike Emergency Alarm Response Rider
3 months ago
London, United Kingdom Banham Full time**Calling all Motorbike Riders in London!** How would you like a job where you are only working half the year but get paid for a full year, can take a three-week holiday but only use one week of annual leave, and get to ride an excellent quality motorbike, whilst working for a Market Leading Company - to top it all the role also offers a great work-life...
-
Motorbike Emergency Alarm Response Rider
3 months ago
London, United Kingdom Banham Full time**Calling all Motorbike Riders!** How would you like a job where you are only working half the year but get paid for a full year, can take a three-week holiday but only use one week of annual leave, and get to ride an excellent quality motorbike, whilst working for a Market Leading Company - to top it all the role also offers a great work-life balance! So,...
-
Motorbike Emergency Alarm Response Rider
2 months ago
London, United Kingdom Banham Full timeCalling all Motorbike Riders! How would you like a job where you are only working half the year but get paid for a full year, can take a three-week holiday but only use one week of annual leave, and get to ride an excellent quality motorbike, whilst working for a Market Leading Company - to top it all the role also offers a great work-life balance! So, If...
-
Retail Sales Associate
2 weeks ago
London, Greater London, United Kingdom Zoomo Full timeABOUT ZOOMOAt Zoomo, we envision a future where every urban journey is powered by Light Electric Vehicles (LEVs). As a leader in the commercial e-bike sector, we operate across various regions including the USA, UK, Europe, Canada, and Australia. In just four years, we have facilitated the transition of millions of urban miles to light electric vehicles,...
-
Associate Engagement Coordinator
4 days ago
London, United Kingdom Lockton Full timeAbout the RoleThe Associate Engagement Administrator plays a pivotal role in facilitating clear and consistent communication to our associates from the People Function at Lockton.This role encourages and maintains associate engagement with People Function activities, initiatives, and processes through effective communication.Reporting to the Global Associate...