Commercial Administrator

5 months ago

London, United Kingdom Liaise Full time

Liaise Limited, a leading entity in high-quality specialist support services for adults with autism and complex learning disabilities, is driven by a mission to empower individuals to lead richer, happier lives. Starting from a single site in London, the company has expanded to 43 services across South-East England, including Basingstoke, Worthing, London, and Norfolk. Currently, we support 270 individuals and boast a dedicated team of over 1,000 employees. Our services span supporting living accommodations and residential homes. With a projected turnover of approximately £45 million this year, Liaise is poised for significant growth.

Since September 2021, Liaise has been under the auspices of Intriva Capital, succeeding a previous partnership with Horizon Capital. Backed robustly by our investors and banking facilities, we have a strategic plan for expansion into new geographies and markets over the next 3-4 years, focusing on both organic growth and acquisitions.

We take immense pride in our core values of being Positive, Progressive, and Personal, and the Group Development Director plays a pivotal role in manifesting this vision.

**Role Summary**:
As the Commercial Administrator, you will be the linchpin in our business development and sales endeavours, providing indispensable administrative support to departmental heads. Your role will involve building and maintaining critical internal relationships across marketing, finance, and operational management teams, facilitating confident communication with external local authority stakeholders. You will be central in managing the proficient administration of our funder contracts for new admissions and current contracts for existing clients. Your involvement in our organic growth strategy will designate you as the primary contact for our Housing Partners, as we enhance our supported living services.

**Key Responsibilities**:

- Assist the Business Development Manager (BDM) in the execution of our organic growth strategy, including investment memos, business case papers, pre-opening marketing plans, and housing partner selection.
- Coordinate the rolling fee uplift process alongside the BDM.
- Aid the Head of Sales & Marketing (HSM) in executing our occupancy and fee growth strategies, including referral coordination, admission documentation, and contract agreements.
- Collaborate with the BDM and HSM in managing key accounts and maintaining stakeholder contact information.
- Produce weekly reports and data for scheduled meetings and reporting requirements in conjunction with both the BDM and HSM.

**Additional Responsibilities**:

- Participate in responding to invitations to tender, preparing proposals, and presentations for clients.
- Lead the tendering and bidding programs as Liaise embarks on its expansion journey.
- Maintain CRM databases, logging referrals and administering contracts.
- Draft offer letters, fee uplift letters, and other commercial team correspondence.
- Manage contract novation processes and ensure effective management of all funder and care package contracts.
- Work closely with home managers and senior operational staff to manage contractual responses to changing client needs.

**Essential Skills**:

- Adaptability in communication styles with outstanding verbal, written, telephone, and IT skills.
- Detail-oriented approach in commercial tasks, complemented by an agile attitude.
- Independence in work, combined with a collaborative team-centric approach.
- Proven experience in administrative duties, ideally within the social care sector.
- Expertise in negotiating fees and managing care package changes with funders.
- Strong analytical and data management skills for clear reporting.

**Personal Qualities**:

- Exceptional negotiation and communication skills.
- A proactive, self-motivated nature with strong numerical acumen.
- A passionate commitment to upholding and advocating for the vision, purpose, and values of Liaise.
- Ability to forge and nurture valuable professional relationships with both internal and external stakeholders.

**What Liaise Offers**:

- A dynamic and supportive work environment, fostering personal and professional growth.
- Opportunities for career advancement in a rapidly expanding company.
- A culture that values innovation, teamwork, and a commitment to quality care and service.
- Competitive salary and benefits package, reflecting your experience and expertise.

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