Guest Experience Assistant

5 months ago

Aberlour, United Kingdom Edrington Full time

**Requisition Id**:2255**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington
Our vision is to give more by crafting exceptional ultra-premium spirit brands.
The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey and Noble Oak in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.
Remuneration and Package
- Salary £12.68 per hour (£24,726.00 annually)
- Shift allowance
- Contract: 12 Months Fixed Term, Full time (37.5 hours per week)
- 37 days holiday + 4 Giving More Days
- Attractive pension
- Share reward scheme
- Global wellbeing programme
- Product Allowance
Position Summary
An exciting opportunity has arisen to join The Macallan as Guest Experience Assistant on a 12 month fixed term contract. This role ensures that all guests are given a world class luxury experience of The Macallan. The Guest Experience Assistant delivers exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. Responsible for creating the ultimate customer experience to anyone that visits The Macallan Boutique. Working 3 days from 7, Monday to Sunday.
Job Description
- Welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
- Develop knowledge and passion for The Macallan to become the ultimate ambassador for The Macallan
- Help guests with any accessibility requirements across The Macallan Estate, which could include driving our mobility transport
- Provide support for The Macallan Hosts with the delivery of world class experiences
- Ensure the Macallan tasting areas are consistently set-up and maintained to the agreed standard.
- Use our booking and till systems on computers and other devices
- Maximise every opportunity to exceed guest expectations and recommend experiences and products
- Retain up to date stock knowledge with regards to pricing, product origination, product function and story
- Be fully aware of all bespoke product offerings across the brand range e.g. engraving
- Maintain impeccable standards of grooming and appearance, in line with the grooming and appearance guidelines at The Macallan Estate
- Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business
Skills and Experience
To be successful in this role, you are a charismatic, positive and upbeat people person who enjoys engaging with guests going above and beyond to ensure they have an exceptional experience. You have the ability to learn and retain information about The Macallan brand and the brand heritage, taking an interest to broaden your knowledge. You are approachable, have high attention to detail and have a ‘can do’ approach to tasks and work activity. You have excellent time keeping and a willingness to execute tasks perfectly. Experience working in a similar role that is guest facing, cash handling and credit card transactions is preferred however full training will be provided.
Employee value proposition
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.

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