Guest Experience Assistant
7 months ago
**Requisition Id**:2470**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington
Our vision is to give more by crafting exceptional ultra-premium spirit brands.
The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey and Noble Oak in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.
Remuneration and Package
- Salary £12.68 per hour
- 37 days holiday + 4 Giving More Days
- Shift allowance
- Closed over the festive period
- Attractive pension
- Share reward scheme
- Global wellbeing programme
- Product Allowance
Position Summary
An exciting opportunity have arisen within The Macallan Estate to join as the Guest Experience Assistant. This position ensures that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. Offering world class service this role creates the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique.
Job Description
- Welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
- Develop knowledge and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland
- Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business
- Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
- Provide support for The Macallan Hosts with the delivery of world class experiences
- Ensure the Macallan tasting areas are consistently set-up and maintained to the agreed standard
- Book in guests using the reservations system for tours and experiences
- Maximise every opportunity to exceed guest expectations and recommend experiences and products
- To retain up to date stock knowledge with regards to pricing, product origination, product function and story
- Be fully aware of all bespoke product offerings across the brand range e.g. engraving
Skills and Experience
To be successful in this role,you are passionate about delivering exceptional customer service and have high attention to detail. You are flexible with a can do approach to tasks and hold high standards of time keeping. You are enthusiastic about representing an ultra premium brand and enjoy learning about the brand heritage. You are positive and approachable who enjoys working with people.
Employee value proposition
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.
-
Guest Experience Assistant
6 months ago
Aberlour, United Kingdom Edrington Full time**Requisition Id**:2255**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...
-
Housekeeping Assistant
6 months ago
Aberlour, United Kingdom The Dowans Hotel Full timeThe Murray family have been at the helm of the Dowans Hotel for 10 years and have built a thriving business focused on the highest levels of customer service. We are complemented by our guests on our high standard of cleanliness and the friendliness and efficiency of our staff. We are currently looking for someone to join our housekeeping staff on a...
-
Reception Staff
6 months ago
Aberlour, United Kingdom Turmeaus Full timeMash Tun RECEPTION/FRONT OF HOUSE The Mash Tun - Aberlour is looking for motivated individuals to join our small team. Duties will include working on reception - you will deal with incoming correspondence, bookings and checking guests in and out. You will also show guests to their rooms and ensure that they have a fantastic guest experience. Morning...
-
Housekeeper
6 months ago
Aberlour, United Kingdom Turmeaus Full timeHousekeeper Part-time - Permanent The Mash Tun in Aberlour is looking for a Housekeeper to join our close knit, hard working team. We are a hotel, restaurant and world famous whisky bar with customers and guests from far and wide. You will be assisting the team in maintaining our exceptional level of cleanliness and care for hotel guests. We offer - A...
-
Macallan Host
6 months ago
Aberlour, United Kingdom Edrington Full time**Requisition Id**:2254**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...
-
Estate Labourer
6 months ago
Aberlour, United Kingdom Edrington Full time**Requisition Id**:2006**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is...
-
The Macallan Host
7 months ago
Aberlour, United Kingdom Edrington Full time**Requisition Id**:2471**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...
-
Hotel Receptionist
6 months ago
Aberlour, United Kingdom Craigellachie Hotel Full timeWho are we looking for? We are currently looking for a passionate and guest focused receptionist. Furthermore, we’d like you to demonstrate a great work ethic & genuine willingness to join a team that prides itself in giving guests a true Speyside experience. - Confident with Microsoft word/excel and outlook - Great communication skills and positive...
-
Hospitality Apprentice
7 months ago
Aberlour, United Kingdom Edrington Full time**Requisition Id**:2076**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is...
-
Finance Assistant
7 months ago
Aberlour, United Kingdom Walker's Shortbread Ltd Full time**OPPORTUNITY** A unique and exciting opportunity has arisen for an ambitious and driven Finance Assistant to join our growing Finance team. **PURPOSE** As a key member of the Finance team, this Finance Assistant position includes the responsibility for ensuring the timely and accurate recording and processing of invoices and documents whilst also working...
-
Food and Beverage Host
7 months ago
Aberlour, United Kingdom Edrington Full time**Requisition Id**:2468**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...
-
Administration Assistant
6 months ago
Aberlour, United Kingdom Edrington Full time**Requisition Id**:2243**Location**:Aberlour, Scotland, GB, AB38 9RXAbout Edrington Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed...
-
Bartender/server
6 months ago
Aberlour, United Kingdom Turmeaus Full time** ACCOMODATION IS PROVIDED** Bartender / Waiting Staff Full-time / Part-time positions available The Mash Tun in Aberlour is looking for bartender/waiting staff to join our close knit, hard working team. We are a hotel, restaurant and world famous whisky bar for customers and guests from far and wide. You will be part of a team ensuring all our guests...
-
Bartender/server
7 months ago
Aberlour, United Kingdom Turmeaus Full time** ACCOMODATION IS PROVIDED** Bartender / Waiting Staff Full-time / Part-time positions available The Mash Tun in Aberlour is looking for bartender/waiting staff to join our close knit, hard working team. We are a hotel, restaurant and world famous whisky bar for customers and guests from far and wide. You will be part of a team ensuring all our guests...
-
Care Assistant
6 months ago
Aberlour, United Kingdom Parklands Limited Full timeParklands Care Homes is a multi award winning care company and one of the largest independent care home providers in the north of Scotland. It operates eleven care homes across Moray and the Highlands, with a number of new care facilities planned in the coming years as part of a multi-million pound investment plan. Parklands homes offer a range of services...
-
Pantry Assistant
6 months ago
Aberlour, United Kingdom Parklands Limited Full timeParklands Care Homes is a multi award winning care company and one of the largest independent care home providers in the north of Scotland. It operates eleven care homes across Moray and the Highlands, with a number of new care facilities planned in the coming years as part of a multi-million pound investment plan. Parklands homes offer a range of services...
-
Pantry Assistant
6 months ago
Aberlour, United Kingdom Parklands Limited Full timeParklands Care Homes is a multi award winning care company and one of the largest independent care home providers in the north of Scotland. It operates eleven care homes across Moray and the Highlands, with a number of new care facilities planned in the coming years as part of a multi-million pound investment plan. Parklands homes offer a range of services...
-
Reception Apprenticeship
6 months ago
Aberlour, United Kingdom Walker's Shortbread Ltd Full time**OPPORTUNITY** An exciting opportunity has arisen to join our Reception team as a Reception Apprentice. **DUTIES AND RESPONSIBILITIES** - Welcome visitors and guests at Reception and ensure paperwork is completed - To be efficient on the switchboard, receiving and dealing with calls - To ensure meeting rooms are prepared for any meetings booked -...
-
Relief Canteen Assistant
6 months ago
Aberlour, United Kingdom Walker's Shortbread Ltd Full timeAn opportunity has become available for a Relief Canteen Assistant, working in Aberlour. Responsibilities will include preparing sandwiches, filled rolls, soups, snack foods etc. Working efficiently as part of a team and accountable for serving customers, till operation and money handling, cleaning duties and to maintain the Company’s high standards of...
-
Night Care Assistant
7 months ago
Aberlour, United Kingdom Parklands Limited Full timeParklands Care Homes is a multi award winning care company and one of the largest independent care home providers in the north of Scotland. It operates nine care homes across Moray and the Highlands, with a number of new care facilities planned in the coming years as part of a multi-million pound investment plan. Parklands homes offer a range of services...