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Head of Risk Governance

3 months ago

Swindon, United Kingdom Nationwide Building Society Full time

**Contract Type**: Permanent
- **Ref**: R00AOR03869
- **Closing Date**:15 May 2024

Are you an experienced risk and governance professional? Could you put your skills and knowledge into practice in our Retail Risk function, helping keep Nationwide and our customers safe? If yes, we have an exciting opportunity for you to join the team

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

**What you’ll be doing**:

- Lead, on behalf of the Director of Retail Risk, 1st line risk input and challenge to both Function and Society-level strategy and the Society strategic risk profile, in each case ensuring the identification and mitigation of conduct risk through comprehensive risk assessments.
- Support the Retail Services’ and Customer Resolutions’ Senior Leadership Teams in discharging their responsibilities for E2E process ownership.
- Provide regulatory expertise and support across the functions, helping to ensure we remain compliant at all times.
- Lead, execute and report the Retail Services and Customer Resolutions approach to assessing conduct risk maturity.
- Support the design and execution of effective and insightful Executive reporting / conduct MI frameworks. Responsible for the definition, oversight and reporting of risk appetite measures for Retail Services and Customer Resolution.
- Lead, coach and develop a team of risk professionals, with an appetite to continue to grow their skills.

**About you**:

- A strong understanding of retail distribution and customer resolutions activity, how they work, and the inherent risks.
- Broad and extensive experience in the design and delivery of comprehensive risk and control frameworks, policies, and tools across a complex financial service organisation.
- Detailed understanding of governance, risk management principles and methodologies, coupled with practical experience of implementing risk and control management processes.
- In-depth knowledge of relevant regulation (and codes). Knowledge of how regulatory, political, reputational, and legal risk or governance issues impact a complex financial services business (focused on distribution and customer resolutions) with the ability to comprehend and assimilate information rapidly whilst working in diverse complex business areas. Proven ability to work with business management to agree pragmatic and innovative solutions to issues.
- Significant experience of having worked in a regulated environment within Financial Services, either in a compliance or business risk function or similar.
- The successful role holder should have a recognised qualification (such as the IRM Diploma or ICA qualifications) within a relevant Risk or Compliance activity or be able to demonstrate equivalent knowledge and expertise gained in a relevant industry / profession.
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Gympass - Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 30 days holiday, pro rata

**What makes us different**:
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll al