Customer Service Co-ordinator

2 weeks ago


Newmarket, United Kingdom DS Smith Full time

Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.

Customer Services Co-ordinator - Permanent - Fordham - Immediate Start

Our DS Smith site in Fordham is seeking a Customer Services Co-ordinator to join us in delivering upon our customer service strategy to achieve service excellence. The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Fordham’s goals and targets.
- Have you proven experience of working in a customer service role?
- Do you have great communication skills and a professional attitude towards your work?
- Do you strive to provide the best service possible at all times?

If you believe the answer to ALL of the above to be YES, you could be the ideal Customer Service Co-ordinator for us

What aspects are involved in this role?

The role entails being the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals. You will be responsible for the following
- Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements;
- Co-ordinating artwork preparation in liaison with external artwork suppliers and seeking prompt artwork approval and order tooling to meet production timelines;
- Recovering origination spend through proactive customer invoicing;
- Analysing customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements;
- Pro-actively reducing made to order stock residing in the warehouse through daily review and customer liaison;
- Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements;
- Acknowledging customer complaints and report dissatisfaction/failures in line with procedures;
- Discussing solutions with customers and follow through those actions to ensure customer is satisfied and where appropriate, complaint resolved;
- Building strong relations with the Territory Manager by sharing internal and external information, and acting as the main liaison for other areas of the business to provide a united service to customers;
- Building strong relations with customers, gaining insight to their business. Keeping them informed of the current status of their orders or answering any other queries that may rise at either the company’s or customer’s directive;
- Working with the team and other colleagues (our internal customers) within the company to improve team and cross-departmental relations, flexibility and efficiency in our service offerings;
- Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme; and
- Any other ad-hoc duties as required.

Essentials:

- Ability to demonstrate how our corporate values - Caring, Challenging, Trusted, Responsive and Tenacious - will be applied in the workplace
- Proven track record of performing at a high level in a fast paced customer service environment
- Computer literate, with a good understanding of Microsoft Office software
- Ability to prioritise & manage own workload
- Desirables:

- Evidence of continuous learning and development during career
- Exposure to a manufacturing environment
- Working with Integrated Business Systems

Location: Fordham

**Benefits**:

- Competitive Pension and Life Insurance Package
- Annual cycle to work scheme



  • Newmarket, United Kingdom DS Smith Full time

    Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals. Customer Services Coordinator - Fordham Our DS Smith site in Fordham is seeking a Customer Services Co-ordinator to join us in delivering upon our customer service strategy to achieve...


  • Newmarket, United Kingdom Unisurge International Ltd Full time

    Unisurge International Ltd is looking for a Contracts & Sample Co-ordinator to join our team! **Broad Function** You will be responsible for the making of sample packs for the contracts department as well as day-to-day tasks given by the Contracts department. **Key responsibilities and accountabilities** 1. Liaising with the Contracts department for...


  • Newmarket, United Kingdom West Suffolk College Full time

    Opportunity information Salary £13318 per year Duration 12 months Advert closing date 20/04/2023 Description Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals. There is an opportunity for an apprentice to join the...

  • Travel Coordinator

    4 weeks ago


    Newmarket, United Kingdom Exact Sourcing ltd Full time

    Are you ready for a role where you are not just looking after your customers but providing an unforgettable experience? Due to promotion, our client is looking to appoint a Travel Coordinator to join their existing team. If you are someone that really enjoys being busy, speaking to people and working within a team whilst having your own responsibilities...


  • Newmarket, United Kingdom Exact Sourcing Ltd Full time

    A unique opportunity to join this fast-paced and varied company as the Customer Service Manager is available with an immediate start. Managing the Customer Service Team you will have the opportunity to run a successful and already established team. If you thrive on delivering exceptional customer service and leading a team then this is a fantastic...


  • Newmarket, United Kingdom Exact Sourcing Ltd Full time

    Would you like to join a professional company and enjoy a role where you will be speaking to customers daily?Due to expansion our client is looking for a Customer Service Advisor to join their team in Newmarket. The Customer Service Advisor requires, great communication and organisational skills. This organisation is offering a friendly, supportive...


  • Newmarket, United Kingdom Exact Sourcing ltd Full time

    Our client, one of the most well-established and prestigious businesses in the area are looking for a Customer Service Executive to join their exclusive Customer Service team. Working Monday to Friday with the opportunity to work extra hours at double pay (£25 p/hr) will allow you the chance to use your passion for helping others in a busy and varied...

  • Hmp Highpoint

    4 weeks ago


    Newmarket, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 271640**Salary**: - £24,067 - £25,342**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 8Contents Location About the...


  • Newmarket, United Kingdom Newmarket Plant Hire Ltd Full time

    Job description **Position: Hire Desk Controller** **Newmarket Plant Hire Ltd are a multi depot independent Plant & Tool Hire Company who currently have an exciting opportunity for a Hire Desk Controller at our busy Newmarket Depot** **The Role**:Working as part of a team in a very busy and fast paced Plant & Tool hire Depot. To provide a prompt &...


  • Newmarket, United Kingdom Cambridge University Hospital NHS Foundation Trust Full time

    Interviews are due to be held on 12th June 2024. Benefits to you We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel. Please note if you would like to discuss the required hours of this role...

  • Probation Officer

    6 days ago


    Newmarket, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 269513**Salary**: - £30,812 - £38,289**Job grade**: - Other- NPS Pay Band 4 National**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 6Contents Location About the job **Benefits**: Things you need to...


  • Newmarket, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Clinical Support Services and Women’s and Children for an Administration Supervisor based at Newmarket Hospital supervising both the Clinical Support Officers and Medical Secretaries. General working hours are between 8.30 -5pm. To co-ordinate the team rota including A/L, sickness and updating Health...


  • Newmarket, United Kingdom EVO Group Full time

    Make Your Mark on a Growing Team  - We are looking for a Field Service Engineer at Banner Business Solutions. Do you thrive in a fast-paced environment, solving problems and exceeding expectations? Are you passionate about technology and helping businesses run smoothly? If so, we have an exciting opportunity for you at Banner Business Solutions, one of...


  • Newmarket, United Kingdom BSAS Telecoms Full time

    **Location**:Moulton, near Newmarket - (own transport required as not easily reached by public transport). **Please note**: We do not require previous telecoms experience as full training in all areas will be offered however previous Customer Service experience would be favourable. **What does the job entail?** Front line customer service and...


  • Newmarket, United Kingdom Devonshire Hayes Recruitment Specialists Limited Full time

    Our Suffolk based client is looking for a Technical Service Delivery Manager/Service Desk Manager to lead a team on engineers and improve processes. Job Spec: - This position is very customer focussed, excellent communication skills are required both written and verbally. - A good understanding of the ITIL principals would be highly advantageous -...


  • Newmarket, United Kingdom Wonde Full time

    **Customer Support Specialist | Evouchers** **Reports to**: Head of Operations **Location**: Hybrid - Newmarket - 2-days on-site - 2-days wfh **Hours**: 32 hours across a 4-day week (no salary sacrifice) **Working pattern**:Term Time **Salary**: £24,000 - £26,000 pro rata **Who we are and what is important to us**: 2 years ago Wonde launched its...


  • Newmarket, United Kingdom Nanotek Ltd Full time

    Pneumatic/Electrical Support Engineer * Salary £30 - £35K p.a Hydraulic/Electrical Engineer ?* Hydraulics - Electrical - Sales - Product Support **Machinery **Maintenance **Multi Skilled Job Role: ?After Sales Customer Support - Provide support to the After Sales Manager to ensure high service levels are maintained to the satisfaction of...


  • Newmarket, United Kingdom POP telecom Full time

    _POP Telecom, a UK-based internet provider, offers high-speed broadband, fibre-optic and mobile data services to homes and businesses. We need a tech-savvy customer service agent, brimming with enthusiasm to join our team and give our customers the best possible technical support and customer experience._ At POP Telecom, we celebrate diversity and foster an...


  • Newmarket, United Kingdom TIME Appointments Ltd Full time

    Key Responsibilities: - Providing effective and efficient support to the after sales manager, ensuring outstanding levels of service to achieve customer satisfaction. - Carrying out services and repairs as and when required. - Attending exhibitions, to assist the team in setting up the company display stall. - Assist Sales teams and use knowledge of systems...

  • Account Manager

    4 weeks ago


    Newmarket, United Kingdom Exact Sourcing Ltd Full time

    Due to expansion our client is looking for an Account Manager to join their IT Support company.As the Account Manager will be responsible for managing and maintaining relationships with clients, as well as identifying and securing new business opportunities.This role offers you the opportunity to step into and create your own opportunity within a well...