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Customer Services Advisor Apprenticeship

2 months ago

Newmarket, United Kingdom West Suffolk College Full time

Opportunity information

Salary £13318 per year
Duration 12 months
Advert closing date 20/04/2023

Description

Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals. There is an opportunity for an apprentice to join the team.

**Broad Function**:

- To provide a professional, efficient and welcoming experience, ensuring exceptional customer focused standards are delivered at all times.
- To provide efficient and accurate administration support and respond to product or service enquiries.

**Key responsibilities and accountabilities**:

- Deal with all telephone enquiries in a prompt and efficient manner.
- Inputting and processing orders.
- Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues.
- Ensure back-order reports are run daily and dealt with.
- Liaise with customer regarding all price discrepancies.
- Assist with queries from Accounts department
- Contact transport department regarding shipment information.
- Co-ordinate slow moving stock.
- Manage all standing orders, existing and expiring.
- Liaise with external sales team.
- Log any complaints or returns in 24 hours. Dealing with all matters with the exception of ‘quality’ issues - provide all information of complaints relating to quality with the QC Manager.
- To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above

**Principal Relationships**:

- Accountable to - Customer Services Supervisor
- Responsible for - Ensuring a comprehensive Customer Service experience
- Internal - Works closely with peer group in own department and across all functions in ensuring projects and continuous improvement activities are well thought out and delivered, on time.
- External - Maintains external contacts as nece

Entry requirements
- Educated to GCSE standard grades 4-9 (essential)
- Proven experience of effective business operations within Customer Services (desired)
- Knowledge of Customer Services principles and practices (desired)
- Proficiency in CRM systems (desired)

Training to be provided
- The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
- Functional skills will be studied if equivalent qualifications are not held.

Things to consider

The learner must be organised and able to work in a fast-paced environment.

Skills required

Array

Future prospects

If the are successful with the Apprenticeship program and meet the expectations of the department, we are happy to offer them a permanent contract.

Hours per week 40
Working week Monday - Friday, 9am-5pm
Apprenticeship standard Customer service practitioner (Level 2)

Newmarket, Suffolk, England, CB8 0BF

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