Customer Services Advisor Apprenticeship
4 weeks ago
Opportunity information
Salary £13318 per year
Duration 12 months
Advert closing date 20/04/2023
Description
Established in 1988, Unisurge is a trusted manufacturer and supplier of custom procedure packs, dressing packs, medical disposable and theatre products for health care professionals. There is an opportunity for an apprentice to join the team.
**Broad Function**:
- To provide a professional, efficient and welcoming experience, ensuring exceptional customer focused standards are delivered at all times.
- To provide efficient and accurate administration support and respond to product or service enquiries.
**Key responsibilities and accountabilities**:
- Deal with all telephone enquiries in a prompt and efficient manner.
- Inputting and processing orders.
- Liaise with Contracts, Production and Warehouse departments to ensure all orders that are manufactured and delivered meet customers’ requirements. Advising Customer Services Supervisor, Territory Manager of any issues.
- Ensure back-order reports are run daily and dealt with.
- Liaise with customer regarding all price discrepancies.
- Assist with queries from Accounts department
- Contact transport department regarding shipment information.
- Co-ordinate slow moving stock.
- Manage all standing orders, existing and expiring.
- Liaise with external sales team.
- Log any complaints or returns in 24 hours. Dealing with all matters with the exception of ‘quality’ issues - provide all information of complaints relating to quality with the QC Manager.
- To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above
**Principal Relationships**:
- Accountable to - Customer Services Supervisor
- Responsible for - Ensuring a comprehensive Customer Service experience
- Internal - Works closely with peer group in own department and across all functions in ensuring projects and continuous improvement activities are well thought out and delivered, on time.
- External - Maintains external contacts as nece
Entry requirements
- Educated to GCSE standard grades 4-9 (essential)
- Proven experience of effective business operations within Customer Services (desired)
- Knowledge of Customer Services principles and practices (desired)
- Proficiency in CRM systems (desired)
Training to be provided
- The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
- Functional skills will be studied if equivalent qualifications are not held.
Things to consider
The learner must be organised and able to work in a fast-paced environment.
Skills required
Array
Future prospects
If the are successful with the Apprenticeship program and meet the expectations of the department, we are happy to offer them a permanent contract.
Hours per week 40
Working week Monday - Friday, 9am-5pm
Apprenticeship standard Customer service practitioner (Level 2)
Newmarket, Suffolk, England, CB8 0BF
-
Customer Service Advisor
2 months ago
Newmarket, United Kingdom Exact Sourcing Ltd Full timeWould you like to join a professional company and enjoy a role where you will be speaking to customers daily?Due to expansion our client is looking for a Customer Service Advisor to join their team in Newmarket. The Customer Service Advisor requires, great communication and organisational skills. This organisation is offering a friendly, supportive...
-
Customer Service Advisor
2 weeks ago
Newmarket, United Kingdom swift-recruit Full time**We have an urgent requirement for Customer Service Advisors** **Our client is a market leading online retailer for luxury garden furniture** **Duties include**: - Assisting with customer delivery enquiries - Maintaining records, producing reports, updating excel spreadsheets and electronic database - Working Closely With the Transport Team - Excel...
-
Customer Service Advisor
1 month ago
Newmarket, United Kingdom Crem Recruitment Full timeWe are recruiting a number of experienced and professional Customer Service Advisors to join our well-established successful company based in central Newmarket. Crem Recruitment is looking to talk to individuals with the following skills and attributes: - Proven experience in a Customer service capacity - Team player with excellent communication skills -...
-
Customer Service Advisor
2 weeks ago
Newmarket, United Kingdom AWD online Full time**Customer Service Advisor / Library and Information Support Assistant** who has a polite, helpful and friendly manner with an interest in books and the ability to identify current publishing trends, reader recommendations and titles for a variety of reader needs and capabilities is required for a customer facing role at a categoryC men’s prison in...
-
Customer Service Advisor
6 days ago
Newmarket, United Kingdom Hendron Pearce Ltd Full time**Customer Service Advisor | Office Based** **Full - time role - company operates over a four-day week.** Our client is a leading global packaging manufacturer, specialising in the Pharmaceutical and Beauty industry. Their Packaging offers deep market understanding gained through years of experience in the Pharmaceutical and Beauty industries. They work...
-
Credit Controller Apprentice
6 days ago
Newmarket, United Kingdom EDA Apprenticeship plus Full time**Title: Credit Control Apprenticeship** **Location: Fordham Road Newmarket CB8 (based at the Regional Credit office)** **Hours**:8:00am to 5:00pm Monday to Friday **Salary **:up to £10.95 per hour **Company Description**: **Edmundson Electrical (based in the Regional Credit office)** Serve the country from over 250 locations, each carrying a...
-
Customer Service Assistant
1 month ago
Newmarket, United Kingdom Exact Sourcing Ltd Full timeWould you like to join a professional company and enjoy a role where you will be speaking to customers daily?Due to expansion our client is looking for a Customer Service Advisor to join their team in Newmarket. The Customer Service Advisor requires, great communication and organisational skills. This organisation is offering a friendly, supportive...
-
Retail Customer Service Advisor
2 days ago
Newmarket, United Kingdom The Recruitment Co Full time**Retail Customer Service Advisor Based in Newmarket** **Offering £10.10 per hour** **Full time, permanent contract** **Immediate start dates available!** This is a fantastic opportunity to join a business that offers genuine progression opportunities, incredible training and a long list of benefits and perks! This client will truly invest in you, your...
-
Careers Advisor
2 days ago
Newmarket, United Kingdom Trigon Recruitment Full time**Role: - Careers Advisor** **Location: - Newmarket** **Salary: - Up to £26k DOE** **Perm** **Role overview** Trigon Recruitment are recruiting exclusively for a National Charity who deliver Welfare to Work, Skills and Justice contracts nationally. They deliver IAG services in multiple prisons and provide impartial and independent careers advice to...
-
Customer Advisor
2 weeks ago
Newmarket, United Kingdom Sainsburys Full timeBeing part of the team at Argos is more than just working in retail. It’s how we deliver our commitment to our customers that we’ll provide the products they want however and whenever they want them. And our Customer Advisors are the face of that. We're looking for someone who can do weekends and any flexibility to work during the week would be...
-
Customer Advisor
2 weeks ago
Newmarket, United Kingdom Boots Full timeSummary Job Reference: 231426BR - Job Reference: 2 3 1 4 2 6 B R Newmarket, High Street Permanent 21 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...
-
Customer Advisor
2 weeks ago
Newmarket, United Kingdom Boots Full timeSummary Job Reference: 230295BR - Job Reference: 2 3 0 2 9 5 B R Newmarket, High Street Permanent 13.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...
-
Customer Advisor
3 days ago
Newmarket, United Kingdom Boots Full timeSummary Job Reference: 230295BR - Job Reference: 2 3 0 2 9 5 B R Newmarket, High Street Permanent 13.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...
-
Business Apprenticeship Opportunity Newmarket
2 weeks ago
Newmarket, United Kingdom Gateway Full time**ARE YOU A RECENT SCHOOL OR COLLEGE LEAVER LOOKING FOR AN APPRENTICESHIP OPPORTUNITY** - **An excellent opportunity to start a career, complete a Business Administration Apprenticeship and progress within the offices of a busy local business.** **Future Prospects** - **First step into an exciting industry with lots of career progression available.**: -...
-
Newmarket, United Kingdom Gateway Full time**ARE YOU A RECENT SCHOOL OR COLLEGE LEAVER LOOKING FOR AN APPRENTICESHIP OPPORTUNITY** - An excellent opportunity to start a career, complete a Business Administration Apprenticeship and progress within the offices of a busy local business. **Future Prospects** - First step into an exciting industry with lots of career progression available. - Yes we...
-
Office Apprenticeship Opportunity Newmarket
3 weeks ago
Newmarket, United Kingdom Gateway Full time**An opportunity to join our team as an Apprentice** - An excellent opportunity to start a career, complete a Business Administration Apprenticeship level 3 and progress within the offices of a expanding construction supplies business **Future Prospects** - First step into an exciting industry with lots of career progression available. - Yes we expect this...
-
Office Apprenticeship Opportunity Newmarket
2 weeks ago
Newmarket, United Kingdom Gateway Full time**An opportunity to join our team as an Apprentice** - An excellent opportunity to start a career, complete a Business Administration Apprenticeship level 3 and progress within the offices of a expanding construction supplies business **Future Prospects** - First step into an exciting industry with lots of career progression available. - Yes we expect this...
-
Office Apprenticeship Opportunity Newmarket
1 week ago
Newmarket, United Kingdom Gateway Full time**An opportunity to join our team as an Apprentice** - An excellent opportunity to start a career, complete a Business Administration Apprenticeship level 3 and progress within the offices of a expanding construction supplies business **Future Prospects** - First step into an exciting industry with lots of career progression available. - Yes we expect this...
-
Office Apprenticeship Opportunity Newmarket
4 days ago
Newmarket, United Kingdom Gateway Full time**An opportunity to join our team as an Apprentice** - An excellent opportunity to start a career, complete a Business Administration Apprenticeship level 3 and progress within the offices of a expanding construction supplies business **Future Prospects** - First step into an exciting industry with lots of career progression available. - Yes we expect this...
-
Customer Service Advisor
2 weeks ago
Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full timeMr Fothergill’s has been sowing the joy of gardening across the world with our impressive, high - quality seed ranges and equipment for over 44 years. Our products are found in most garden centres as well as big retailers and we also have a blossoming direct to consumer business. We believe that gardening provides not only a good-looking lawn but supports...