Customer Service Advisor

5 months ago


Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full time

An exciting opportunity has arisen within our Customer Service team We are very pleased to be recruiting for an Advisor to focus on delivering exceptional customer service.

As a Customer Service Advisor your working environment will be fast paced during our peak season, and provide you with great opportunity to offer front line support to our customers. Your role will involve dealing with customer enquiries, processing incoming Mail Order telephone/postal orders and payments and maintaining our customer database.

This role is office based, permanent and full time.

Excellent verbal and written communication skills, as well as a confident and polite telephone manner are crucial to this role. Prior experience working in customer service would be advantageous but not essential.

**Salary**: £22,575.00 per annum

**Your role will include**
- To process sales orders placed by post and telephone, replacement orders, stock returns and refunds as set out by the Customer Service Supervisor.
- Dealing with complaints received by the call centre, as delegated by the Customer Service Supervisor, responding to customers or escalating to management as required.
- To occasionally assist in other areas of the business as and when required, during busy periods.
- Other ad hoc duties related to the role, depending on the business need.

**What do I need to be successful?**

Essentials
- No formal professional qualifications required, but role requires excellent verbal and written communication skills, and a confident and polite telephone manner.
- Excellent attention to detail.
- Collaborative working approach.
- Effective organisational skills.
- Strong IT skills covering Word, Excel and Outlook.

Great to haves
- Sound knowledge of gardening and our product range.

**About Us**

For the last 44 years, Mr Fothergill’s has been sowing the joy of gardening across the world with our impressive, high
- quality seed ranges and equipment including Darlac. Our products are found in most garden centres as well as big retailers and we also have a blossoming direct to consumer business. We believe that gardening provides not only a good-looking lawn but supports mental health, combats loneliness and is a great way of bringing people together. We have the pleasure of selling a wonderful, purposeful product.

**Key Benefits**

Private Health Cover

Life Assurance Cover

Employee discount

Casual dress code

22 days holiday entitlement (increasing to 25 after 3 years’ service)

For the full list of benefits please visit the Careers page of our website.

**Please note**

**Job Types**: Full-time, Permanent

**Salary**: £22,575.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Are you able to work from the Newmarket site 5 days per week?

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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