Customer Service Advisor

3 weeks ago


Newmarket, United Kingdom Hendron Pearce Ltd Full time

**Customer Service Advisor | Office Based**

**Full - time role - company operates over a four-day week.**

Our client is a leading global packaging manufacturer, specialising in the Pharmaceutical and Beauty industry. Their Packaging offers deep market understanding gained through years of experience in the Pharmaceutical and Beauty industries. They work closely with their customers to provide bespoke, ground-breaking solutions for their clients packaging and security needs.

Due to Maternity leave, they are now seeking a hands-on and enthusiastic Customer Services Executive to join their team for a 13-month contract, however there is a strong possibility that this role will go permanent.

**The Role**

The main purpose of the role is to maintain and develop customer relationships, as well as providing high quality service, before, during and after customer transactions. They are looking for someone with excellent customer service skills, who will be able to communicate and influence at all levels. You will have the opportunity to learn the technical aspects of Leaflet manufacturing and develop commercial awareness.

**Key Responsibilities**:

- Building and maintaining customer relationships using pro-active customer contact to help drive for new business.
- Dealing with customer issues, proactively identifying potential problems.
- Accurate input and maintenance of all allocated accounts’ information on sites systems and produce quotations efficiently and on time.
- Regular customer contact, keeping the customer proactively informed with new development and highlighting any opportunities along with all associated reporting.
- Comprehensive understanding of customers, habits/trends, business, and key contacts, to be the voice of the customer on site.
- Monthly projections and accurate sales forecasting.
- Work pro-actively with Technical Lead’s to develop Technical Skills of Leaflet Production.
- To manage the order fulfilment process from PO to delivery and manage any aftercare issues.
- Work closely with the Sales and CSO teams along with sites SLT team.

**Skills, qualifications and/or experience**:

- Passion for providing excellent customer service.
- Confident attitude with the ability to deal with stakeholders at all levels.
- Ability to work under pressure and meet deadlines.
- Willingness to develop technical and commercial skill set.
- Self-motivated, shows initiative and has the ability to multitask.
- Educated to GCSE level or equivalent.
- Able to work in a multi functioning department.
- Ability to work on MIS systems, outlook.

**What we offer in return**:

- Competitive salary
- 22 Days holidays + bank holidays
- Pension scheme
- In house training
- On-site car parking

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 13 months

**Salary**: £19,000.00-£250,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company pension
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- Flexitime

Work Location: One location

Reference ID: TH12000

Flextime



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