Customer Service Advisor

4 weeks ago


Newmarket, United Kingdom AWD online Full time

**Customer Service Advisor / Library and Information Support Assistant** who has a polite, helpful and friendly manner with an interest in books and the ability to identify current publishing trends, reader recommendations and titles for a variety of reader needs and capabilities is required for a customer facing role at a categoryC men’s prison in Newmarket, Suffolk.

**2 Part-Time Positions Available**

**SALARY**:starts at £9.50 per Hour + Generous Benefits (see below)

**LOCATION**: Newmarket, Suffolk

**JOB TYPE**: Part-Time, Permanent

**WORKING HOURS**:Flexible - Hours to be discussed

**JOB OVERVIEW**

We have a fantastic new job opportunity for a Customer Service Advisor / Library and Information Support Assistant who has a polite, helpful and friendly manner with an interest in books and the ability to identify current publishing trends, reader recommendationsand titles for a variety of reader needs and capabilities.

Working as a Customer Service Advisor / Library and Information Support Assistant you will work directly with customers, colleagues and the prison service to deliver a high-quality library service as required.

Under the direction of the Library Manager, as the Customer Service Advisor / Library and Information Support Assistant you will carry out all routine library duties, help and support customers with their diverse library and information needs. Some prisonsemploy Library orderlies who are selected by the prison to help carry out the day to day running of the service.

**DUTIES**

Your duties as the Customer Service Advisor / Library and Information Support Assistant include:

- Work under the direction of the Library Manager and as part of a team to assist, help and support customers, enabling them to understand and use the full range of library services on offer
- Carry out a range of routine library procedures, lending, shelving, creating and assisting with displays, stock work and finding customer requests
- Help and support customers with their diverse information and learning needs, answering appropriate questions, signposting or enabling people to find the information for themselves from the correct channels
- Help customers of all ages with their reading choices and provide support for them in using the online services
- Work with the Library team to offer outreach library services, events or programmes in the library and around the prison

**CANDIDATE REQUIREMENTS**
- Has an aspiration to deliver great customer service
- Can demonstrate appropriate and effective communication skills with the aim of building positive and supportive relations with our customers, team and community
- Has the ability to work as an effective team member
- Understands Suffolk Libraries services and what it delivers
- Has sufficient emotional resilience to work in what can be a challenging but highly rewarding environment

**EMPLOYEE BENEFITS**
- 21 days of annual leave pro rata rising with each year of continuous service to a total of 27 pro rata
- The opportunity to buy additional annual leave with salary sacrifice
- Flexible working arrangements
- Emphasis on work/life balance
- Family friendly schemes to help manage family commitments
- Enhanced pension
- Life assurance
- Group income protection
- Cycle to work scheme
- Employee assistance programme which includes counselling, legal advice, nutritionist, GP appointments and stop smoking support
- Discounts on high street shops
- Career pathways and developmental opportunities
- Health and wellbeing framework

**APPLY TODAY**

JOB REF: AWDO-P10180

Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Newmarket, Suffolk. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.



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