Product Support Specialist

3 weeks ago


Newmarket, United Kingdom TIME Appointments Ltd Full time

Key Responsibilities:

- Providing effective and efficient support to the after sales manager, ensuring outstanding levels of service to achieve customer satisfaction.
- Carrying out services and repairs as and when required.
- Attending exhibitions, to assist the team in setting up the company display stall.
- Assist Sales teams and use knowledge of systems to generate sales on customer visits.
- Communicate regularly with distributers and dealership staff.
- Train customers on installations and provide after sales support.

Key Skills & Requirements:

- Hands on previous experience of working within the agricultural engineering industry and using hydraulics.
- Product support specialist experience preferred but not essential.
- Customer focussed with excellent communication skills.
- Flexible to work additional hours as and when required.
- Knowledge of health and safety procedures within the industry.

**Please be advised that due to the nature of the role travel both national and international will be required, as well as working additional hours during busy periods.



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