Service Desk Manager

4 weeks ago


Newmarket, United Kingdom Devonshire Hayes Recruitment Specialists Limited Full time

Our Suffolk based client is looking for a Technical Service Delivery Manager/Service Desk Manager to lead a team on engineers and improve processes.

Job Spec:

- This position is very customer focussed, excellent communication skills are required both written and verbally.
- A good understanding of the ITIL principals would be highly advantageous
- Management of 3 Service desk staff
- Knowledge of Windows networking from DNS, DHCP to TCIP on an endpoint device
- Providing technical advice to customers and team members. The post holder must be able to communicate technical system matters to non-technical staff clearly and in a manner, whereby they are able to fully understand the issues.
- 3 days per week in the office is required.
- **A current UK driving license is a pre-request of the post.



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