Customer Service
3 weeks ago
**Customer Service Executive**
**Leicestershire**
**£28,000**
My client is looking to recruit an experienced customer success advisor to join their team within a proactive company. The customer service executive role will develop between several different departments. From customers issues, customer retention, nurturing and growing the existing customers that you have in your accounts. This is very much a varied customer functioning role that is tailored to customer needs. You will work within the Customer Service and communications team. whilst working closely with other internal departments such as Managers, Field Sales and retentions strategies.
**Key Responsibilities**
- Processing quotes and inbound orders.
- To plan, schedule and facilitate customer care appointments.
- Use salesforce and other company defined IT systems to effectively manage all customer query in a professional manner.
- Ensure all data is inputted is accurately
- Attend internal meetings and training
**Essential skill required**
- Administration experience in a Sales or Customer facing environment
- Excellent customer service skills
- Excellent communication skills - to include written and verbal skills.
- The ability to build rapport with customers
- Experience in the consistent use of different systems and Microsoft software packages
- Experience in the ability to meet robust targets that focus on customer care and attention to detail.
- Skilled in building and leveraging relationships over the phone.
- Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.
- Ability to multi-task and be resilient in a high pressured and fast paced environment.
- Excellent attention to detail and accuracy in all types of administration.
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£28,000.00 per hour
**Benefits**:
- Company events
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
- Yearly bonus
Work Location: In person
Reference ID: Customer Service
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