Customer Service Team Leader

3 weeks ago


BurtonOnTrent, United Kingdom Page Personnel - UK Full time

Friendly and fast paced working environment
- Hybrid Working

**About Our Client**:
My client is a leading speciality pharmacy providing health care solutions to patients with long term conditions.

As a Customer Service Team Leader you will be responsible for:

- Monitor workload and support and implement the capacity, business continuity and escalation procedures involving communication to internal stakeholders and Clients when required
- Liaise closely with the operational departments in order to manage the work of the team, including personal development activities such as setting objectives and performance review, coaching and mentoring, and oversight of daily performance.
- Where appropriate lead or assist with special projects or process development.
- Provide updates to operational departments regarding any issues around governance, this will include training, errors identified, client feedback, recruitment and process changes.
- Identify ways of improving effectiveness and efficiency within the team and operational departments and help drive continuous improvement.

**The Successful Applicant**:
A successful Customer Service Team Leader will demonstrate:

- GCSE Maths and English grade C or above (or equivalent) or Customer Service NVQ.
- A level or AS level or equivalent
- Previous experience as a Team Leader of a service-oriented team,
- Desirable experience as a Tea Leader in a regulatory/PV background
- Significant experience working in a customer/technical service environment.
- Excellent communication skills (written, oral, presentation, and interpersonal) with the capacity to relate to and adapt to the perspective of others.
- Ability to influence others to develop and improve services.
- Ability to effectively train, educate and coach others.
- Strong team management skills, capable of building, developing, and motivating the team.

**What's on Offer**:
As a Customer Service Team Leader you will benefit from:

- 25 days annual leave
- 6% pension
- On site Parking
- On site Canteen
- Hybrid
- 2 days in the office
- Contact
- Rachael Kular
- Quote job ref
- JN-032023-5998945
- Phone number
- +44 121 634 8802



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