Current jobs related to Customer Service Team Leader - BurtonOnTrent - Blue Arrow

  • Customer Service Team Leader

    3 months ago

    Burton-On-Trent, United Kingdom Drive DeVilbiss Healthcare Full time

    **Who is Drive DeVilbiss** Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the...

  • Customer Service Team Leader

    3 months ago

    Burton-On-Trent, United Kingdom William Hill Full time

    **Location** Derbyshire, Burton upon trent, Uxbridge Street, DE14 3JU **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.5 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. - As a Team Leader in one...

  • Customer Team Leader

    4 weeks ago

    Burton-on-Trent, Staffordshire, United Kingdom Co-op Full time

    Closing date: 04-09-2024 Customer Team Leader Location: Manor Road, Kings Bromley, Burton On Trent, DE13 7HZ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Shifts will be 6pm to 10pm and one weekend shift 2pm to 10pm, to be discussed at interview Full, paid training provided You can now apply...

  • Team Leader

    4 months ago

    Burton-On-Trent, United Kingdom Card Factory Full time

    Job Introduction **Location: Burton Octagon** **Contracted Hours Available: 21** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    3 months ago

    Burton-On-Trent, United Kingdom Asda Express Full time

    **Role**: Team Leader **Location**:Burton upon Trent, DE13 0DF **Hours**:Full-Time Hours Available / Permanent **Hourly Rate**:£11.94 **Company**: Asda Express We are looking for a dedicated Retail Team Leader who can lead, inspire and motivate a team to join our welcoming Asda Express Store! Our Retail Team Leaders are responsible for managing the...

  • Customer Service Team Leader

    3 months ago

    Stoke-on-Trent, United Kingdom Optima Health Full time

    **Job Title**: Customer Service Team Leader **Location**: Stoke, ST4 4DB **Salary**: £23,000 - £27,000 dependent on experience **Contract Type**: Permanent **Hours**: Full time, 9am - 5pm, Monday to Friday **About Us** The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the...

  • Catering Team Leader

    3 months ago

    Burton-On-Trent, United Kingdom Subway Burton Upon Trent Full time

    Calling all **Shift Supervisors & Team Leaders**! If that is you then read on as we have vacancies in our Stores. Becoming a Subway **Shift Supervisor/Team Leader** is a fantastic route into Store Management for anyone interested in a career within the catering, retail or hospitality industries. As a Subway **Shift Supervisor/Team Leader** you will be the...

  • Team Leader

    4 months ago

    Burton-on-Trent, United Kingdom Unipart Logistics Full time

    **Contract type**: Full time, Permanent **Location**: Burton Upon Trent (DE14 2UZ) **Hours**: 40 hours per week, 14:00 to 22:00 any 5 from 7 **Salary**: Up to £30,322 per annum plus 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme **About the Job** Relationships mean everything...

  • Team Leader

    4 months ago

    Burton-On-Trent, United Kingdom Mecca Bingo Full time

    Company Description This is a fantastic opportunity to come and be a part of Mecca in our Burton on Trent venue. As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our...

  • Customer Team Leader

    4 weeks ago

    Burton upon Trent, United Kingdom Co-op Full time

    Closing date: 04-09-2024 Customer Team Leader   Location: Manor Road, Kings Bromley, Burton On Trent, DE13 7HZ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Shifts will be 6pm to 10pm and one weekend shift 2pm to 10pm, to be discussed at interview ...

  • Customer Team Leader

    4 weeks ago

    Burton upon Trent, United Kingdom Co-op Full time

    Closing date: 04-09-2024 Customer Team Leader   Location: Manor Road, Kings Bromley, Burton On Trent, DE13 7HZ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Shifts will be 6pm to 10pm and one weekend shift 2pm to 10pm, to be discussed at interview ...

  • Team Leader

    3 months ago

    Burton-On-Trent, United Kingdom Chef & Brewer Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country, which...

  • Customer Service Representative

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team in Stoke-on-Trent. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone,...

  • Customer Service Representative

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team in Stoke-on-Trent. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone,...

  • Customer Service Representative

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full time

    A leading online car leasing company in the UK is seeking a skilled Customer Service Advisor to contribute to the success of its Stoke-on-Trent team. As a valued member of the team, you will receive a competitive salary of up to £25,000 per annum, a full uniform, free gym membership, and fully expensed external events. Your key responsibilities will...

  • Customer Service Representative

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full time

    A leading online car leasing company in the UK is seeking a skilled Customer Service Advisor to contribute to the success of its Stoke-on-Trent team. As a valued member of the team, you will receive a competitive salary of up to £25,000 per annum, a full uniform, free gym membership, and fully expensed external events. Your key responsibilities will...

  • Customer Service Representative

    3 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full time

    About the RoleA leading online car leasing company in the UK is seeking a Customer Service Advisor to join their team in Stoke-on-Trent.Key ResponsibilitiesProvide exceptional customer service and support to clientsRespond to customer inquiries and resolve issues in a timely and professional mannerWork collaboratively with the team to achieve sales and...

  • Customer Service Representative

    30 minutes ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full time

    About the RoleA leading online car leasing company in the UK is seeking a Customer Service Advisor to join their team in Stoke-on-Trent.Key ResponsibilitiesProvide exceptional customer service and support to clientsRespond to customer inquiries and resolve issues in a timely and professional mannerWork collaboratively with the team to achieve sales and...

  • Team Leader

    3 months ago

    Burton-On-Trent, United Kingdom Unipart Logistics Full time

    Job Advert **Team Leader** **Burton On Trent (DE14 2UZ)** **Hours of work: Shifts any 5 from 7, 06:00 - 14:00/14:00 - 22:00, flexibility will be required.** **£30,000 per annum, plus 22 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme** **About the Job** Relationships mean everything...

  • Customer Service Representative

    5 days ago

    Stoke-on-Trent, United Kingdom TEAM Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team in Stoke-on-Trent. As a key member of our sales process, you will be responsible for progressing lease vehicles through the sales process, ensuring a seamless customer experience.Key ResponsibilitiesRequesting proofs from customers and producing finance contractsResolving...

Customer Service Team Leader

4 months ago

BurtonOnTrent, United Kingdom Blue Arrow Full time

Blue Arrow are proud to be working with a leading provider of out-of-hospital clinical homecare, who work in close partnership with the NHS to bring patients life-changing treament in their own homes. My client are looking to recruit a **Customer Service Team Leader** to their team, to assist them in providing an excellent experience to their diverse range of patients.

**About The Role**
- Are you motivated and great at engaging people to achieve KPI's and keeping up great morale within a team?_

We have an exciting opportunity available for perm and fixed term positions for a Customer Service Team Leader/Patient Services Team Leader in Burton on Trent.

As a Team Leader/Coach you will support the continued growth and success of the company by supporting our coordinators to deliver an exceptional experience to our patients through coaching techniques, motivation and management.

This role will give you the opportunity to be an advocate of change and driver continuous improvement that will encourage and support your team to become excellent ambassadors for the business.

As a Customer Patient Services Team Coach you must be a true leader with a natural and engaging style as the integral part of the role will to be lead, coach and develop your team members into the best that they can be whilst creating an engaging and motivating work environment.

**Hours**: 40hrs per week - between 8am - 6pm
**Salary**: £28,000

**Duties will include**:
As the Senior Team Coach, you are responsible for leading the delivery of frontline services to patients through the team, ensuring we are meeting our customers' requirements and the team delivers exceptional care.
- You will manage a team of CPS Coordinators via Team Coaches, supporting them in the delivery of:

- High standard multi-channel communications with patients
- Support of customer requirements for all patient groups in line with our SLA's
- High performance culture supported by development.
- Analyse performance utilising management information to improve the performance of the team/individuals and identify reasons for under performance, taking appropriate corrective action where required. Drive and inspire outstanding operational performance.
- Identify ways of improving the quality and productivity of our team and help drive continuous improvement. Ensuring "a great patient experience" is delivered at every level through quality and customer satisfaction monitoring and to also ensure effective and relevant quality control measures are in place
- Provide leadership and development to the Team Coaches and Mentors covering the full employee lifecycle to drive engagement, and career fulfilment and succession planning.
- Motivating a team to meet and exceed daily, weekly, and monthly stretch KPIs across a balanced scorecard
- To continually monitor call quality and improve service, minimise errors and track operational performance. To liaise with the CS Quality & Compliance Team to ensure appropriate and consistent adherence to policies and procedures is maintained, so that high operational standards are ensured
- Carry out regular 121's, developing a performance culture where training, coaching and development are key. Identify actions and training to ensure skills and knowledge are developed effectively
- Support Line Managers in the recruitment and selection of new starters, identification of training needs etc
- Be a brand and service ambassador/ evangelist, as a key representative of our business

**About you**:

- Call centre experience is **essential**:

- Team leader experience is essential
- Exceptional coaching and leadership ability with a proven record of improving performance, using team performance management techniques
- The ability to influence and coach a team through challenges and change
- Able to work under pressure and thrive working in a fast paced, target driven environment
- Quality focused with a passion for delivering excellent service and getting it right for our Patients
- Builds and develops effective teams. Team player that aligns work with other functions and works in best interest of wider performance

***

**Why should you apply?**
- Company events
- Exceptional ongoing learning and career development
- Employee discount
- Free parking
- Onsite gym
- On-site parking
- Company pension

**The Next Stage