Customer Service Team Coach

4 weeks ago


BurtonOnTrent, United Kingdom Uniting People Full time

A fantastic opportunity for a Team Coach to join a progressive organisation who are focussed on service delivery. The Team Coach will have a passion for driving quality and continuous improvement and will always put customers at the heart of everything they do. To be successful in this role you must be an advocate of change, you will encourage and support best practice and ensure your team are well trained and are ambassadors for the business.
- Analyse performance utilising management information to improve the performance of the team/individuals and identify reasons for underperformance.
- Training, developing and coaching
- Recognising and rewarding the right behaviours.
- Energising your team to achieve high levels of motivation.
- Ensure effective and consistent communication throughout the team.
- Carry out regular 121’s, coaching and development are key.
- Take an active role in the call centre to contribute to the effectiveness and well-being of the team members, keeping them motivated to meet and exceed KPIs.
- Be a champion for change and lead the way in embedding new process and services.
- **Worked within a call centre or regulated environment**.
- **Lead or coached a team.**:

- Experience in using team performance management techniques.
- Time management, problem solving and organisational skills.
- Excellent communication and negotiating skills.
- Able to deal with challenging situations.
- Target focused.
- Maths and English ideally GCSE grade C or above (or equivalent) or Customer Service NVQ.

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: SS/SB



  • Burton-On-Trent, United Kingdom Uniting People Full time

    **£28,000 basic salary** **Mainly Monday to Friday - Occasional availability** **Shifts between 8am and 8pm** We are recruiting for a leading healthcare company based in Burton-on-Trent, you will be joining their specialist customer service call centre as a Team Coach. They specialize in providing a first-class service to their patients, family members,...


  • Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    **IMMEDIATE START AVAILABLE** We are seeking experienced & committed customer service representatives to work for our well established company in Tutbury, Burton On Trent. You will join a team of friendly and welcoming customer service advisors for a company that manufacturer and distribute disability aids. Within this role, you will be required to...


  • Burton-On-Trent, United Kingdom Central England Co-operative Full time

    Location- Burton-on-Trent - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 24 - Company Name- STRETTON SUPERMARKET - 100140 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...


  • Burton-On-Trent, United Kingdom Central England Co-operative Full time

    Location- Burton-on-Trent - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 10 - Company Name- CASTLE PARK (HORNINGLOW RD) - 100253 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members...

  • Customer Service

    1 month ago


    Burton-On-Trent, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Burton Upon Trent -...


  • Burton-on-Trent, Staffordshire, United Kingdom Rewards4 Full time

    Job Description Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland. Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two million passionate sports fans saving over £55 million on tickets and merchandise, we are growing at pace. The role: Based at our...


  • Burton-on-Trent, Staffordshire, United Kingdom Rewards4 Full time

    Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland. Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two million passionate sports fans saving over £55 million on tickets and merchandise, we are growing at pace. The role: Based at our offices in...

  • Sports Coach

    1 month ago


    Burton-On-Trent, United Kingdom Active Learning Sports Full time

    SCHOOL HOLIDAYS TIMES ONLY - Ideal position for someone studying to work with children, education or physical education or somebody already working within education or sports coaching/teaching in term time. Reporting to the Camp Manager and working alongside a like-minded team, you’ll be working Monday to Friday between 8.30am and 3.30 with a children...


  • Burton-on-Trent, Staffordshire, United Kingdom Rewards4 Full time

    Job Description Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland. Based at our offices in Burton on Trent, with the opportunity for hybrid working, we have a fantastic opportunity for a Member Services Manager (Customers are Members to us) to join the Rewards4 team. Reporting into our Head of...

  • Sports Coach

    4 weeks ago


    Burton-On-Trent, United Kingdom Active Learning Sports Full time

    SCHOOL HOLIDAYS TIMES ONLY - Reporting to the Camp Manager and working alongside a like-minded team, you’ll be working Monday to Friday between 8.30am and 3.00pm with a children aged between 4-12 years old), delivering high-energy, fun and inclusive sessions that get every child active and having fun, regardless of their ability. For our younger children,...


  • Burton-On-Trent, United Kingdom Central England Co-operative Full time

    Location- Burton-on-Trent - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- BRANSTON SQUARE - 100258 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...


  • Burton-On-Trent, United Kingdom Central England Co-operative Full time

    Location- Burton-on-Trent - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 10 - Company Name- STAPENHILL SUPERMARKET - 100254 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Sports Coach

    4 weeks ago


    Burton-On-Trent, United Kingdom Elite Supply Services Ltd Full time

    Elite Supply Services are looking for sports coach's to work in a Secondary School in the Burton area.. This role can offered on a fulltime or flexible basis. work can be offered to fit all lifestyle's. Elite Supply Services are dedicated to safeguarding children. All successful applicants must hold an enhanced DBS registered on the update service (or be...


  • Burton-on-Trent, Staffordshire, United Kingdom Rewards4 Group Full time

    Customer Service Manager Job Status/Type: Permanent. Location: Hybrid - Burton upon Trent. Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland. Based at our offices in Burton on Trent, with the opportunity for hybrid working, we have a fantastic opportunity for a Member Services Manager (Customers...


  • Burton-On-Trent, United Kingdom Diamond Bus Company Full time

    Reporting to the Operations Manager, the role of Customer Service Advisor will be to demonstrate excellent customer service to customer queries through a range of communication tools. You will lead and manage the customer complaints process, lead on communications designed to inform customers and provide a consistent quality of service to our customers. The...


  • Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact....


  • Burton Upon Trent, United Kingdom Rewards4 Full time

    Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland.Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two million passionate sports fans saving over £55 million on tickets and merchandise, we are growing at pace.The role:Based at our offices in Burton on...


  • Burton upon Trent, United Kingdom Rewards4 Full time

    Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland.Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two million passionate sports fans saving over £55 million on tickets and merchandise, we are growing at pace.The role:Based at our offices in Burton on...


  • Burton upon Trent, United Kingdom Rewards4 Full time

    Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland.Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two million passionate sports fans saving over £55 million on tickets and merchandise, we are growing at pace.The role:Based at our offices in Burton on...


  • Burton Upon Trent, United Kingdom Rewards4 Full time

    Rewards4 are the largest operator of sports-based loyalty and rewards programmes in the UK and Ireland.Our business is trusted by over 60+ sports clubs, racecourses and sports organisations and with over two million passionate sports fans saving over £55 million on tickets and merchandise, we are growing at pace.The role:Based at our offices in Burton on...