Team Coach/ Team Leader
2 weeks ago
**£28,000 basic salary**
**Mainly Monday to Friday - Occasional availability**
**Shifts between 8am and 8pm**
We are recruiting for a leading healthcare company based in Burton-on-Trent, you will be joining their specialist customer service call centre as a Team Coach. They specialize in providing a first-class service to their patients, family members, hospitals, specialist healthcare centres etc.
**Role**:
- Analyse performance utilising management information to improve the performance of the team/individuals and identify reasons for under performance
- Training, developing and coaching team members to reach their full potential
- Coach and develop a team through coaching, mentorship and performance management
- Recognising and rewarding right behaviours
- Encouraging individuals and celebrating team success to create a positive team environment
- Identify ways of improving the quality and productivity of our team and help drive continuous improvement
- Carry our regular 1-2-1's
- Take an active role in the call centre to contribute to the effectiveness and well-being of the team members. Keeping them motivated to meet and exceed daily, weekly and monthly KPI's
**What we are looking for**:
- Experience working within a call centre at management level (Team leader, Team Manager, Trainer, Coach)
- Lead or Coach a team
- Good negotiation skills
- Experience dealing with challenging situations
- Target focused.
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
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