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Export Customer Services Clerk

7 months ago

Rainham, United Kingdom Webrecruit Full time

The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for an Export Customer Services Clerk in our Rainham office (RM13 8EU). This role involves remote work of up to 3 days per week. with Wednesday and Fridays in the office (Subject to Business Requirements).

This Role is predominantly Monday to Friday 9:00am till 17:00 (Subject to Business Requirements). With a Salary ranging from £28,000 to £36,000 (Depending on Experience)

As a Export Customer Services Clerk you will provide excellent customer service to the Import clientele of Yusen Logistics (UK) Ltd. They will continuously review ways of working to ensure shipments are managed efficiently and ‘right first time’. They will develop industry knowledge to support identification, delivery and enhancement of Margin opportunities.

The Benefits
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for unpaid leave
- Up to 10 days international remote working
- Critical Illness Cover
- MyStrength Wellbeing App
- Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- Employee benefits i.e. free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities

**Key responsibilities**:
**1)Raising Booking**: To raise arrange bookings and issue booking confirmations, input files in to yusens file operating systems for both FCL and LCL.

**2)Arranging Collections**: Liaise with transport companies and shipping lines to book collections by FCL and LCL.

**3)Customs Clearance**: Arrange timely and accurate customs clearance.

**4)Issuing Shipping Documents**: Complete and issue house bills and pre-alerts accurately and within 5 days of sailing

**5)Invoicing**: Raise accurate invoicing at first time of input to enable accurate financial accounting
6)Customer Service
- Delivers effective customer service both internally and externally. Resolves customer matters at early stages, and understands when to escalate a customer concern to management.

**Key requirements**:

- Experience in Ocean Freight Forwarding and/or Logistics
- Good administration skills
- Excellent Customer Services skills
- Proactive and flexible approach
- Excellent stakeholder management skills
- Ability to prioritise and work under pressure
- Attention to detail
- Excellent communication skills (written and verbal)
- Strong numeracy/literacy
- Basic IT; Microsoft Office, In-house systems

We thank all applicants for their interest, however, only those under consideration will be contacted.