Fleet Compliance Controller

3 days ago

Trowbridge, United Kingdom Novuna Full time

Are you passionate about providing phenomenal customer service? Do you have a strong eye for detail? Are you keen to learn and develop new skills?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

As a Fleet Compliance Controller, you'll play a vital role in ensuring all our vehicles are safe and legally compliant by working closely with our customers and managing the process and meeting the standards that our vehicles need to meet. You'll be interacting with customers, drivers and suppliers to ensure vehicles undergo safety and compliance checks at the appropriate time.

If you choose to join us,you'll receive **industry-leading training** through our Customer First programme and our** accredited EV (electric vehicle) Academy**. Working as part of a small team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.

**We operate hybrid working, whereby attendance of the Trowbridge office is a minimum of 2 days per week.**

**Some of your key duties will include**:

- Speaking with repairers, customers and internal stakeholders
- Scheduling all compliance events to customer or business requirements
- Progressing receipt of all relevant compliance documentation and certificates
- Regular reporting and system navigation

What are we looking for?

You're enthusiastic and enjoy delivering great customer service. You're also well organised and have good attention to detail.

Also, we're looking for the following:

- Good written and verbal communication skills
- IT literate, specifically in the use of Excel
- Self-motivated and a desire to delight your customers
- You enjoy learning new things

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid

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