Pool Fleet Controller

5 months ago

Trowbridge, United Kingdom Novuna Full time

Passionate about delivering excellent customer service? Do you have an interest in motor vehicles and getting them up to standard? Are you organised?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 15 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

As the 4th member of the Pool Fleet Team, you will be managing a variety of our customer's vehicles from arranging refurbishment of PLG/LCV and HGV assets, reviewing cost estimates to authorising the level of work to be completed using the British Vehicle Renting Leasing Association standard. You'll be responsible for monitoring the repair work as well as the billing.

**Some of your key duties will include**:

- Arranging the collection of vehicles and managing the relocation
- Overlooking of inspection of vehicles and searching for the most cost-effective and sustainable options for repair items
- Ensuring all assets meet a certain criteria before being allowed to progress into the re-home pool

What are we looking for?

You show a lot of enthusiasm for motor vehicles and enjoy working in a highly engaging role where you are in regular communication with customers and internal stakeholders. You're an organised individual who enjoys seeing things through and planning your day to prioritise work and make sound decisions.

Also, we're looking for the following:

- Proficiency in Microsoft Office, Excel
- Stakeholder management skills
- Ability to think operationally
- Effective communication skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid

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