Pool Fleet Controller

7 months ago

Trowbridge, United Kingdom Novuna Full time

Passionate about delivering excellent customer service? Do you have an interest in motor vehicles and getting them up to standard? Do you enjoy a fast paced role?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer. **We're a signatory of the **Women in Finance** and the **Race at Work Charter** and we're **Disability Confident Committed**.

What does the role involve?

As a member of the Pool Fleet Team, you'll be managing a variety of our customer's vehicles from arranging refurbishment of cars, vans and HGV assets, reviewing cost estimates to authorising the level of work to be completed using the British Vehicle Renting Leasing Association (BVRLA) standard. You'll be responsible for monitoring the repair work as well as the billing.

**Some of your key duties will include**:

- Arranging the collection of vehicles and managing the relocation
- Overseeing the inspection of vehicles and searching for the most cost-effective and sustainable options for repair items
- Ensuring all assets meet a certain criteria before being allowed to progress into the re-home pool

What are we looking for?

You have an interest in motor vehicles and enjoy working in a highly engaging and fast paced role where you are in regular communication with customers and internal stakeholders. You're an organised individual who enjoys seeing things through and planning your day to prioritise work and make sound decisions. If you have knowledge of the BVRLA and or Smart repair process then this is not essential but welcomed.

Also, we're looking for the following:

- Proficiency in Microsoft Office, including good Excel skills
- Stakeholder management skills
- Ability to think operationally and see the bigger picture
- Effective communication skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- An annual bonus scheme of up to 13% of your salary
- Up to 10% employer pension contribution
- Flexible hybrid working - Minimum 2 days per week from our office (free onsite parking / EV charging)
- Access to our car salary sacrifice scheme
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

We're **Disability Confident Committed**, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

**#LI-Hybrid

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