Customer Service Executive

2 weeks ago


Hitchin, United Kingdom Ellis Mason Full time

_Ellis Mason_ are recruiting for a **CUSTOMER SUPPORT EXECUTIVE** to join a leading Commercial Vehicle Manufacturer within their customer excellence team.

This is a permanent, home-based role which is focussed on providing the very best customer support to both vehicle dealerships and direct customers via inbound and outbound communications as well as responding to and resolving complaints.

**PACKAGE**
- Home-based
- Permanent role
- Monday to Friday 9am to 5pm
- Competitive annual salary
- Bonus scheme
- Generous pension allowance

**THE JOB**
- Make outbound calls to customers to ensure that they are happy with their vehicle and the service provided.
- Update the CRM system and customer records to ensure customer records and ownership are maintained and accurate.
- Monitor the vehicle tracker system for allocated dealers and escalate issues if need be.
- Support allocated dealers with any customer related issues and build relationships with the dealer to ensure that looking after the customer is the dealer’s number one priority.
- Escalate problematic issues or customer complaints to management when required.
- Provide the management team with all customer feedback each month from the courtesy calls made.
- Highlight any areas of concern with dealers underperforming in terms of customer care.
- Support other team members during annual holiday and sickness.
- Attend periodic departmental and company business meetings.

THE APPLICATION PROCESS

**Salary**: £20,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 5 years (required)

Work Location: In person



  • Hitchin, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Customer Service Assistant **Location**: Hitchin **Salary Range**:£21,189 with the opportunity to progress to £21,575 per annum (pro rata for part-time) - Pay increase pending **Hours**: 6.5 per week (every Saturday) **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce This...


  • Hitchin, United Kingdom Hertfordshire CC Full time

    **About the team** Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries...


  • Hitchin, United Kingdom Wild Berry Associates Full time

    We are recruiting a German Speaking Customer Service Advisor for an exciting online travel company, this role is for 6 months starting ASAP. You will speak business level English and German. This is a hybrid role, the office is based in central London. - Confidence will be key to this role as you will need the ability to handle complaints, mediation and...


  • Hitchin, United Kingdom Red Kite Recruitment Group Full time

    EXPERIENCED SENIOR SALES EXECUTIVE / BUSINESS DEVELOPMENT MANAGER WITH EXPERTISE IN TOTAL WASTE MANAGEMENT SERVICES OR FACILITIES MANAGEMENT FOR THE WASTE MANAGEMENT & RECYCLING INDUSTRYEXPERIENCE: Business Development Manager – Total Waste Management Sales ExecutiveSALARY: £50,000 plus commission, Car AllowanceLOCATION: Essex, Hertfordshire and...


  • Hitchin, United Kingdom European LifeCare Group Full time

    **JOB PURPOSE**:Customer Service **Customer Service Job Duties**: - Risk assessments, the customer itinerary, and destinations to capture all private and public vaccines - Patiently listens attentively to customers and connects them with the appropriate department to address their needs - Quickly learns the functions of the system to log in and respond to...

  • Customer Assistant

    4 days ago


    Hitchin, United Kingdom M&S Full time

    **Summary** To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to...


  • Hitchin, United Kingdom Amazing Apprenticeships Full time

    **Executive Personal Assistant (12 month maternity cover)** **Amazing Apprenticeships**: Amazing Apprenticeships is a leading organisation in the education sector. We promote the benefits of apprenticeships and technical education across England, working with key organisations, including the Department for Education, employers (ranging from large,...

  • Service Colleague

    Found in: Talent UK C2 - 2 weeks ago


    Hitchin, United Kingdom Asda Stores Ltd Full time

    Job Title Service Colleague Location Hitchin Employment Type Part time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 13 Pay Rate £11.44 Category Retail Hourly Colleagues, Sales Staff Closing Date 27 April 2024 Service Colleague Our operation runs 24 hours per day, 7 days...

  • Service Colleague

    Found in: beBee S GB - 1 week ago


    Hitchin, United Kingdom Asda Full time

    Service Colleague - Hitchin Job TitleService ColleagueLocationHitchinEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week13Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date7 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...

  • Field Services Engineer

    Found in: Whatjobs ES C2 - 1 week ago


    Hitchin, United Kingdom Modern Networks Ltd Full time

    About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and...

  • Field Services Engineer

    Found in: Talent UK 2A C2 - 3 weeks ago


    Hitchin, United Kingdom Modern Networks Ltd Full time

    About usEstablished in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and...

  • Field Services Engineer

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Hitchin, United Kingdom Modern Networks Ltd Full time

    About usEstablished in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and...

  • Field Services Engineer

    Found in: Appcast UK C C2 - 2 weeks ago


    Hitchin, United Kingdom Modern Networks Ltd Full time

    About usEstablished in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and...

  • Field Services Engineer

    Found in: Appcast UK C2 - 2 weeks ago


    Hitchin, United Kingdom Modern Networks Ltd Full time

    About usEstablished in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and...

  • Events Manager

    5 days ago


    Hitchin, United Kingdom Brand Recruitment Full time

    **Events Manager (operations), Hitchin -** Our client, a reputable not-for-profit organisation based in Hertfordshire, is looking for an events professional with a passion for educational development to join their in-house Operations and Technology team. The Events Manager Operations will manageand develop the local event programme in support of the...


  • Hitchin, Hertfordshire, United Kingdom 3Sixty Ltd Full time

    Are you ready to build a powerful sales pipeline? Full time. Hitchin and/or Remote Working The Role: The role of the Inside Sales Executive is to create a powerful sales pipeline with potential customersthrough emails, telephone calls, and LinkedIn messages and to drive the sales process through to close. This is a key role for the business and the...


  • Hitchin, United Kingdom Boxall Taxis Ltd Full time

    We are looking for Part-time / Full time Taxi Dispatch call operators who can work flexible shifts (Morning, days, nights or weekends). Ideally we are looking for someone with telephonist or controller experience within a taxi company but this is not essential as full training will be provided. We are Hitchin's oldest established company and continue to...

  • Scheduler & Planner

    4 days ago


    Hitchin, United Kingdom Fresh Recruit Full time

    Scheduler and Planner, Hitchin **Salary**: £30,000 25 days holiday plus Bank Holidays Pension Life Assurance 40 hours per week **Job Purpose: -** The Service Scheduler & Planner is responsible for ensuring that all service jobs are scheduled and allocated to engineers in time to achieve agreed SLA’s. The ideal person must have previous experience...

  • Showroom Assistant

    Found in: Talent UK 2A C2 - 4 days ago


    Hitchin, United Kingdom Elliott Recruitment Solutions Full time

    Showroom AssistantHitchin£25,000We have an opportunity for a customer service driven Showroom Assistant to join the Hitchin branch of a growing organisation.You will welcome customers into the branch, discussing product offerings and setting appointments for the sales representative. Key duties will include: * Scheduling for the sales and installation...


  • Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and...