Nhs Customer Services Advisor- Fixed Term Contract

3 weeks ago


Hitchin, United Kingdom European LifeCare Group Full time

**JOB PURPOSE**:Customer Service

**Customer Service Job Duties**:

- Risk assessments, the customer itinerary, and destinations to capture all private and public vaccines
- Patiently listens attentively to customers and connects them with the appropriate department to address their needs
- Quickly learns the functions of the system to log in and respond to customer complaints
- Accurately records and logs interaction with customers and updates account information and can retrieve this information to create reports for management
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery, and delayed delivery to inform customers
- Meets regularly with team lead to give feedback to help improve customer service culture, response time, and tools to improve staff experience
- Monitor and improve monthly performance measured through KPIs
- Drive customer feedback on the service you provide through Trustpilot reviews

**KEY AREAS OF RESPONSIBILITIES**:

- Patiently listens attentively to customers and connects them with the appropriate travel advice/clinic appointment
- Log all customer complaints as per the company policy ensuring full detail is provided in line with the company process
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as faulty merchandise, wrong delivery, and delayed delivery to inform customers
- Address customer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time, and tools to improve staff experience
- Contributes to bottom lines sales by increasing customer satisfaction



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