Assistant Customer Service Supervisor

2 weeks ago


Hitchin, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Assistant Customer Service Supervisor
**Location**: Hitchin
**Starting Salary**:£21,575 with the opportunity to progress to a maximum of £24,054 per annum (pro rata for part-time)
**Hours**: 18.5 hours per week
**Contract**: Permanent

**Diversity**:We are an inclusive employer and value a diverse workforce

**Job Duties**:
Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public.

You will have the skills and abilities to support the Library Manager to actively supervise the team, including staff timetabling, training and development. You will also support staff appraisals, and act as senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly financial and statistical information. You will also actively engage with the delivery and promotion of all frontline services in the Library, and outreach activities as required.

**Please ensure you are able to work the hours on the attached rota before applying**

***For an informal discussion about the post and timetable details, please contact Debra Turner, Library Manager or Carol Hill, Senior Operations Librarian on 0300 1234049

**Closing Date**: 09.04.2023
**Interview Date**: 24.04.2023

**Additional Information**
**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC22640



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