Customer Service Assistant

2 weeks ago


Hitchin, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Customer Service Assistant
**Location**: Hitchin
**Salary Range**:£21,189 with the opportunity to progress to £21,575 per annum (pro rata for part-time) - Pay increase pending
**Hours**: 6.5 per week (every Saturday)
**Contract**: Permanent

**Diversity**:We are an inclusive employer and value a diverse workforce

This is an exciting opportunity to join the library team and support us to deliver our _Inspiring Libraries: My Place, _Strategy for Hertfordshire Libraries.

**Job Duties**:
Working as part of a great team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public. This is a part-time post in a busy library where children’s events and activities often occur on a Saturday.

On a daily basis you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague

Hitchin Library is a town library providing services to a wide range of customers. There will be plenty of opportunities to develop your skills and knowledge.

**Closing Date**: Sunday 10th September 2023
**Interview Date**: Monday 18th September 2023

**For an informal discussion and more information please contact**: Debra Turner (Library Manager) or Sarah Mullins (Customer Service Supervisor) via the Hertfordshire County Council Contact Centre on 0300 123 4049.

**Additional Information**
**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC23831



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