Partner Business Assistant

2 months ago

Hitchin, United Kingdom European LifeCare Group Full time

CityDoc, part of European Lifecare Group is providing almost 100,000 vaccines a year to patients in the UK as part of our mission to provide our customers with the best possible healthcare advice and protection against diseases by making travel vaccination easy, accessible and convenient.

Headquartered in Hitchin, Hertfordshire, alongside our sister company Vaccination UK, CityDoc operates 10 stand-alone specialist vaccination clinics in London and the South East. We also provide a nationwide network of ‘in-pharmacy’ clinics with specially trained pharmacists providing a wide range of travel vaccination services including yellow fever, along with anti-malarials and travel health accessories.

CityDoc also provides a doctor-led sexual health screening service alongside other specialist tests through our clinics, specialist pharmacies and our website for home-testing.

**The Job**

As a CityDoc Partner Business Assistant you will foster great relationships with our partners, support and provide training on our bespoke diary software so that they can deliver our services: travel vaccinations, sexual health tests and private blood tests. You would support the Head of Operations to ensure the smooth running of the Pharmacy Relations Department. You will work closely with colleagues in the Partner Onboard Team and the Customer Service Team. This role is **office based** at our headquarters in Hitchin, Hertfordshire.

**Main Responsibilities**
- Key responsibility will be auditing appointment data and comparing it with patient data in medical treatment database. This will also involve contacting patients when there appears to be discrepancies on they data on the treatment database and following up with the relevant business partner where necessary.
- Virtualy train staff in partner businesses (mainly pharmacies) on the use of our bespoke software. You would be showing our partners how to use and understand the bookings diary, how to make consultation notes and how to dispense medicine through the system.
- Keep accurate records and systems and own the reporting for this area of business
- Proactively resolve partner queries and issues.
- Assist with month and year-end admin procedures and financial audit like partner turnover reports
- General and varied administration tasks
- Identify substandard system usage and work with partner towards improvement
- Update partners via the portal with announcements, shortages or other key business updates.
- Accurately record each partner's list of skills, products and services to ensure continuous upskilling of partners.
- Support the CityDoc Partner Onboarding Team with ad hoc tasks to facilitate new partners go live in the system.
- Run regular reports for the Head of Operations and analyse the data in the context of current market issues (e.g. vaccine shortages)

**About You**
- You can handle conflict in a calm and effective manner.
- You are an amazing communicator both verbally and in writing
- You understand the importance of small details and you investigate them
- Able to self-start, organise your workload efficiently a take initiative
- Very comfortable with Excel, Word and WordPress, Google sheets
- Customer service is your value, and you foster relationships with colleagues, partners and customers by expressing this. Preferably you have previously worked in a customer service environment.
- Possess an analytical mind and you preferably have some audit experience
- Your administrative skills are on point.

**Our Offer**

We are offering a full-time contract (37.5 hours/week) on a yearly salary of £25,000.

25 days of annual leave, plus bank holidays

Option to enrol in our staff benefits scheme coming in January 2023.

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