Scheduler & Planner

Scheduler and Planner, Hitchin

**Salary**: £30,000

25 days holiday plus Bank Holidays

Pension

Life Assurance

40 hours per week

**Job Purpose: -**

The Service Scheduler & Planner is responsible for ensuring that all service jobs are scheduled and allocated to engineers in time to achieve agreed SLA’s. The ideal person must have previous experience of working in a similar role within a fast-paced environment.The role requires someone who is passionate about customer service and is an excellent communicator

You will possess a good geographical knowledge of the UK and be fully conversant with Word, Excel, and Outlook.

**Responsibilities: -**
- Schedule and dispatch of work to field operatives and contractors
- Answering incoming calls from both engineers and customers
- Manage all telephone planning enquiries
- Manage and schedule the engineer rotas for weekends, Christmas, holidays etc
- Log service requests and emergency response calls from customers
- Deal with queries from customers and engineers and updating the service management system accordingly
- Working on a rota to provide emergency planning cover at weekends (approx. 1 in 3) - additional remuneration is paid
- Good geographical knowledge of the UK
- Previous experience as a Scheduler or Planner
- Excellent interpersonal and communication skills
- Efficiency, accuracy, attention to detail
- Self-motivated and willing to take the initiative
- Strong organisational skills with the ability to adapt and successfully multi-task
- Good working knowledge of Word, Outlook, Excel

This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business.