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Customer Service Co-ordinator

4 weeks ago

Cheltenham, United Kingdom Commercial Ltd Full time

We are looking for a Customer Service Co-ordinator to join our growing Managed Print Services Division.
**The role**
As a Customer Service Co-ordinator, you will be accountable for four key areas; Customer Service, Sales Support, Stock Management and Financial Operations.
You will work within an environment that encourages collaborative team work, demonstrates excellent customer service and promotes a positive working environment.
**Your responsibilities will be**:
Customer Service
- To provide excellent customer service to all customers and successfully resolve queries
- Monitor response times to ensure all SLA’s are met and liaise with the Service Manger where necessary
- Liaise with third party companies and request clearance details
- Liaise with relevant contacts to co-ordinate collection, delivery, and installation of devices

Sales Support
- To process orders through to completion, whilst updating the Sales team with timescales for ordering, delivery, and invoicing
- Setup all maintenance contracts for our Managed Print customers
- Log and record incoming sales orders for processing
- Ensure machines are successfully returned from site, recorded within the system and raise any required invoices, including machine relocations
- Assist with the month end process
- Collate data information, ensuring accurate invoicing is processed throughout the month
- Raise periodic invoices for network support, MPSA, rental charges, leasing and customer sales

**About you**
We truly mean it when we say our employees are out greatest asset and you have the opportunity to be part of it. We are looking for someone that is able to demonstratesthe following:

- Previous experience working within a customer service and/or administration role
- You will have a genuine care and passion for customer service
- Excellent communication skills; both written and verbal
- Enthusiasm and self-motivation
- Ability to demonstrate a high level of accuracy and attention to detail
- You will be a highly organised individual
- You will thrive in an environment where you have the ability to work both as part of team and individually

**About us**
We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.
We are a Business Services Group made up eight divisions; Office Supplies, Managed IT, Managed Print Services, Smart Technologies, Technology, Interiors, Commercial Foundation and PPE, Facilities and Workwear.
We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.
We are #commercialbynature.
**Benefits**
We commit to ensuring all of our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:

- A competitive basic salary of £23,100 per annum
- A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
- A hybrid working structure that allows you to work from home for part of the week
- Life Insurance that offers a payment equivalent to four times your annual salary
- Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
- Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

**Diversity & Inclusion**
Together, we are committed to attracting, including, inspiring and developing our teams no matter their background, belief or way of life.
We embrace everyone’s unique perspectives and create a genuine belonging for all.
Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.
We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation.
- Please visit our website for further information about us and to view our job applicant privacy notice._

**Salary**: £23,100.00 per year

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