Aftersales & Spare Parts Co-ordinator

4 months ago


Cheltenham, United Kingdom Kinshofer Full time

**About the Role**:
It’s an exciting time to join our small passionate and ambitious team. We are looking for an enthusiastic, customer focused and organised Operations Co-ordinator for our growing business. We are recruiting this role to interface with customers particularly on their after market requirements.

The aftersales and spare parts co-ordinator will professionally demonstrate the Kinshofer values being professional and helpful in all interactions with customers, staff and visitors. This is a full-time role based at our Hazleton offices, near Cheltenham

**Key Responsibilities**
- Being the first point of contact for customers in regards to spare parts and technical support.
- Co-ordinating key stakeholders and processes to ensure customer requirement are achieved swiftly.
- Being a reliable, knowledgeable and friendly go to person for customers, dealers and distributors.
- Being a pro-active member of the team, supporting and providing operational cover when required.
- Processing and expediting customer orders whilst providing regular updates to customers.

**About You**:

- You will be an enthusiastic and calm individual who can listen to the customer, offering innovative and suitable solutions to their issues.
- You will ideally have experience in an operations environment with a technical interest.
- You will be keen to work flexibly with varied work as part of a busy team.
- You will be confident in managing multiple stakeholders and prioritising workload.
- You will a can-do approach and be highly organised, always searching for continuous improvements and customer experience enhancements.
- Ideally you will have some technical experience or be able to demonstrate a technical interest and acumen.
- You will of course be confident in the use of computer systems

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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