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Sales & Admin Co-ordinator

3 months ago

Cheltenham, Gloucestershire, United Kingdom Walnut & Fig Co. Full time

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Posted 20/05/2024 inRetail byCotswold Bespoke Flooring Print Sales & Admin Co-ordinator Cotswold Bespoke Flooring Cotswold Bespoke Flooring268A London Road, Cheltenham, GL52 6HS Start Date03/06/2024 Unpaid Part-Time Contact Member

Job Specification for Cotswold Bespoke Flooring

Job Title: Sales & Admin Co-ordinator

Location: 268A London Road, Cheltenham, GL52 6HS

Terms: Full Time / Part Time (Permanent)

Salary: Competitive Salary depending on experience

Start Date: Immediate

About Us:

Cotswold Bespoke Flooring is an independent, family-run business based in Cheltenham. We offer a wide range of flooring solutions to both commercial and domestic sectors including carpets, luxury vinyl, laminate and wood flooring.

We pride ourselves in providing the best service from start to finish, and deliver a trustworthy and reliable service with years of knowledge and experience. Customer satisfaction is our number one priority.

Job Overview:

We are looking for an organised and enthusiastic sales and admin co-ordinator to join our team. This is a wide-ranging role which incorporates varied administrative/sales tasks to ensure the smooth running of sales.

Responsibilities and Duties:

  • To provide friendly customer service to our new and existing customers via telephone, email, and face-to-face.
  • Confirm all services and create quotes/invoices for all bookings, generally aiming for a 24-hour turnaround time from request to confirmation.
  • Liaise directly with customers and suppliers for smooth running of bookings.
  • Booking appointments for measures and fitting dates with customers.
  • Organising the calendar with customer bookings and preparing fitters' worksheets.
  • Maximising every opportunity to upsell and going the 'extra mile' for customer satisfaction.
  • Managing payments to ensure payments are received on time by the client.
  • Ensuring all customers have an after-completion call.

The Person:

  • Exceptional customer service and rapport building.
  • Excellent writing skills and command of English Grammar.
  • Outstanding attention to detail.
  • Strong sales approach.
  • Organised and able to juggle priorities.
  • Enthusiastic, keen to learn, happy to ask questions and use initiative.

Full training will be provided.

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Cotswold Bespoke Flooring268A London Road, Cheltenham, GL52 6HS

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