Customer Service Advisor

3 weeks ago

Chester, United Kingdom Page Personnel Full time

12 month FTC
- Competitive salary and Hybrid working

**About Our Client**:
Our client is a public sector organisation known for its unwavering commitment to creating thriving communities through innovative housing solutions. With a focus on customer satisfaction and sustainable living environments, they play a pivotal role in providing a quality of care to their customers.
- As the initial point of contact, you will advocate for our customers, ensuring an exceptional customer experience.
- You will aid customers in utilising our services according to our customer commitment, embodying our values by taking charge of inquiries and prioritising customer needs.
- Your role involves assisting in resolving inquiries upon first contact, including identifying and scheduling repairs, and addressing matters related to rent, anti-social behaviour, lettings, and home ownership questions.
- Contributing to an accessible and cost-effective customer experience aligned with our policies to cater to the diverse customer requirements will be a part of your responsibilities.
- Your aptitude for collaborating with colleagues throughout our organisation in a setting dedicated to ongoing enhancement, cost-effectiveness, learning, and innovation will be vital.
- Establishing rapport with partners to deliver outstanding customer service while embracing our unified 'One Team' methodology will also be integral to your role.

**The Successful Applicant**:

- ** Excellent Communication Skills**: Clear and effective communication, both written and verbal, to interact with customers, colleagues, and stakeholders.
- **Empathy and Understanding**: Ability to empathise with customers concerns, demonstrating understanding and patience in addressing their needs.
- **Problem-Solving Aptitude**: Capacity to analyse issues, find solutions, and resolve queries promptly.
- **Active Listening**: Skill in actively listening to customers concerns and questions, ensuring their needs are fully understood before providing assistance.
- **Customer-Centric Attitude**: Dedication to delivering exceptional customer experiences, making them feel valued and supported.
- **Time Management**: Effective organisation and prioritisation of tasks to manage a variety of inquiries and requests efficiently.
- **Adaptability**: Flexibility to handle different types of situations.
- **Conflict Resolution Skills**: Capability to manage conflicts and challenging situations professionally, finding amicable resolutions.
- **Technical Proficiency**: Familiarity with relevant software systems, databases, and communication tools to access and update resident information.
- **Attention to Detail**: Thoroughness in recording and maintaining accurate resident data and interactions for future reference.
- **Team Collaboration**: Ability to work collaboratively with colleagues across various departments to address resident needs comprehensively.
- **Cultural Sensitivity**: Respect for the diversity of customers, ensuring interactions are inclusive and culturally sensitive.
- **Positive Attitude**: Maintaining an optimistic demeanor, even in demanding situations, to foster a positive atmosphere for residents and colleagues.
- **Stress Management**: Capacity to remain composed under pressure, handling a high volume of inquiries and potentially challenging situations.
- **Continuous Learning**: Willingness to stay updated on housing industry trends, policies, and practices to provide the best service possible.
- **Confidentiality and Privacy**: Adherence to confidentiality guidelines and safeguarding resident information.
- **Ownership and Accountability**: Taking responsibility for resolving resident issues and seeing them through to a satisfactory resolution.
- **Professionalism**: Conducting oneself with professionalism, integrity, and ethical standards in all interactions.
- **Problem Reporting and Escalation**: Knowing when and how to escalate issues to higher management or relevant departments for prompt resolution.
- **Resilience**: Ability to handle challenging situations and maintain a positive outlook, even when dealing with complex matters.

**What's on Offer**:

- Competitive Remuneration & Benefits
- Genuine Focus on Health & Wellbeing
- Daily Commitment to Living Our Values
- Strong Dedication to Equality, Diversity & Inclusion
- Emphasis on Work/Life Balance
- Sustained Efforts for High Employee Engagement
- Outstanding Compensation & Benefits Package
- Prioritization of Health & Wellness
- Daily Adherence to Our Core Values
- Firm Dedication to Equality, Diversity & Inclusion
- Focus on Achieving Work/Life Balance
- Active Promotion of High Employee Engagement

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