Helpdesk Co-ordinator Porton Down

5 months ago

Salisbury, United Kingdom Serco Plc Full time

**Working Hours**: Monday - Friday 8am - 4:30pm
**Salary**: Starting at £23,000 depending on experience

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.

Could you be our next Helpdesk Coordinator working Porton Down?

You will l be responsible for delivering excellent customer services, managing all scheduling provisions and acting as a focal point for all maintenance activities across the estate.

Working alongside the Business Manager you will proactively co-ordinate the delivery of all workflows to a team of on-site operatives, always adhering to safe working practices for both reactive and PPM works.

Within this role you will ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency

What you’ll need to do this role
Using your previous experience within a customer service or scheduling environment you will be confident in calmly finding resolutions to complaints.

You will be able to demonstrate excellent IT skills in a variety of Microsoft Packages especially Excel.

It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility

Please note due to strict onsite security and vetting checks you must be a British National to be considered for this position.

You must be able to pass SC Clearance to be considered for this role.

What we offer
Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression

Don’t meet all of the job requirements, but like the sound of us and the projects we work on? Get in touch anyway Equal Opportunities; Accelerating gender equity is our core mission at Women in Defence UK, therefore we are an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all of our team.
VIVO Defence Services

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