Helpdesk Coordinator Porton Down

2 weeks ago


Salisbury, United Kingdom Serco Plc Full time

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.

**Contract Type**: Full Time

**Location**: Salisbury, Wiltshire, SP4 0JQ

**Working Hours**: 37.5 hours Monday to Friday

**Salary**: £24,000 to £28,000 dependent on experience

Here at VIVO we are currently recruiting for an Administrator who will ensure high-quality data production whilst providing advice and support to the team.

This is a pivotal role in the brand-new Customer Services Helpdesk team, where you will be responsible for delivering excellent customer services, by managing scheduling of maintenance works across the Built Estate.

Within this role you will;
- Handle inbound calls in a professional manner
- Coordinating delivery of both reactive and planned works to onsite team operatives
- Raise and manage Service Requests in CAFM system
- Process purchase orders upon request

What you’ll need to do this role

You will be committed to delivering excellent customer service whilst maintaining a high level of quality and accuracy.

This role will include data processing and management to monitor business performance and compliance so it is desirable that you have experience in MS Excel, Maximo or other bespoke IT systems.

It is desirable that you have experience of operating within either an MOD or Construction/Property Maintenance environment.

You must be able to pass SC Clearance to be considered for this role.

You must be a British National to be considered for this role.

What we offer
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Training opportunities and qualifications within a supportive environment to ensure career progression

VIVO Defence Services



  • Salisbury, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **We are currently recruiting for a Helpdesk Administrator at our site in Porton** **Hours**: **08.00-17.00 with 1hr unpaid lunch 40 hours per week** **Site Address**: **UKHSA Porton Down, Salisbury, SP4 0JG** **Job Purpose**: Receive calls via the helpdesk and support the production of a plan of maintenance activities within...


  • Salisbury, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **We are currently recruiting for a Helpdesk Administrator to join our team on a Zero Hours contract at our site in Porton Down, Wiltshire** **Site Address**: **UKHSA Porton Down, Salisbury, SP4 0JG** **Job Purpose**: Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined...


  • Salisbury, United Kingdom Serco Plc Full time

    **Working Hours**: Monday - Friday 8am - 4:30pm **Salary**: Starting at £23,000 depending on experience VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering...


  • Salisbury, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...


  • Salisbury, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...


  • Salisbury, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...


  • Salisbury, United Kingdom Serco Plc Full time

    Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive...


  • Salisbury, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...

  • Laboratory Steward

    3 weeks ago


    Salisbury, United Kingdom Porton Biopharma Full time

    **Introduction to role**: An exciting opportunity has arisen for a **_Laboratory Steward_** to join Porton Biopharma, a leading biopharmaceuticals company located on the historic Porton Down site, in the picturesque countryside of Salisbury, Wiltshire. Porton Biopharma Limited (PBL) is a limited liability company, established in 2015, to commercialise...


  • Salisbury, United Kingdom Porton Biopharma Full time

    **Introduction to role**: An exciting opportunity has arisen for a **_Procurement Co-Ordinator_** to join Porton Biopharma, a leading biopharmaceuticals company located on the historic Porton Down site, in the picturesque countryside of Salisbury, Wiltshire. This is a 18 month Fixed Term Contract Porton Biopharma Limited (PBL) is a limited liability...


  • Salisbury, United Kingdom Porton Biopharma Full time

    **Introduction to role**: An exciting opportunity has arisen to join Porton Biopharma, a leading biopharmaceuticals company located on the historic Porton Down site, in the picturesque countryside of Salisbury, Wiltshire. Porton Biopharma Limited (PBL) is a limited liability company, established in 2015, to commercialise pharmaceutical development and...


  • Salisbury, Wiltshire, United Kingdom EMCOR UK Full time

    Duties/Responsibilities:Job Purpose:To implement an 'effective' scheduling service for all work required to be undertaken on the EMCOR contract.'Effective' means consistently keeping backlog to a minimum, consistently achieving KPIs, and complying with EMCOR's control of contractor process by complying with the requirements of the Permit Control Office. You...

  • Qc Microbiologist

    3 weeks ago


    Salisbury, United Kingdom Porton Biopharma Full time

    **Introduction to role**: An exciting opportunity has arisen for a **_QC Microbiologist (BTSG)_** to join Porton Biopharma, a leading biopharmaceuticals company located on the historic Porton Down site, in the picturesque countryside of Salisbury, Wiltshire. Porton Biopharma Limited (PBL) is a limited liability company, established in 2015, to commercialise...


  • Salisbury, Wiltshire, United Kingdom Porton Biopharma Full time

    Introduction to role:An exciting opportunity has arisen for a _Procurement Co-Ordinator_ to join Porton Biopharma, a leading biopharmaceuticals company located on the historic Porton Down site, in the picturesque countryside of Salisbury, Wiltshire. This is a 18 month Fixed Term ContractPorton Biopharma Limited (PBL) is a limited liability company,...

  • Helpdesk Admin

    4 weeks ago


    Salisbury, United Kingdom Recruitment Solutions Full time

    Salisbury, Wiltshire Our client in Salisbury(Porton Down)are looking for a temporary Helpdesk Admin to join their team on a 2 month full time contract. Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and...

  • Production Operator

    3 weeks ago


    Salisbury, United Kingdom Porton Biopharma Full time

    **Introduction to role**: An exciting opportunity has arisen for a **_Production Operator_** to join Porton Biopharma, a leading biopharmaceuticals company located on the historic Porton Down site, in the picturesque countryside of Salisbury, Wiltshire. Porton Biopharma Limited (PBL) is a limited liability company, established in 2015, to commercialise...


  • Salisbury, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Location**: Porton Down **Salary**: £26,000 **Working hours**:Monday - Friday 40 hours per week 07:00am - 15:30pm **Benefits**: 25 Days holiday + BH, family friendly benefits + company benefits **About EMCOR UK**: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation...


  • Salisbury, Wiltshire, United Kingdom EMCOR UK Full time

    Duties/Responsibilities:Location: Porton Down, WiltshireSalary: £24,960 per annumWorking hours:08:00am - 17:00pm 40 hours per week.Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)About EMCOR UK:At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in...


  • Salisbury, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Location**: Porton Down, Wiltshire **Salary**: £24,960 per annum **Working hours**:08:00am - 17:00pm 40 hours per week. **Benefits**: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme) **About EMCOR UK**: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation...


  • Salisbury, United Kingdom UK Health Security Agency Full time

    **Details**: **Reference number**: - 350603**Salary**: - £25,976 - £30,264**Job grade**: - Executive Officer**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support - Business Management and Improvement**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...